Job Description

About us

Southern Star Research is a full-service Contract Research Organization (CRO) dedicated to navigating the complexities of bringing new medical products to market. With a legacy of excellence that began 14 years ago in Sydney, we have grown from a small, passionate team into a global network of experts committed to delivering high-quality services in medical writing, clinical monitoring, project management, biostatistics, data management, safety and medical monitoring, and quality assurance.

Southern Star Research has been recognized for its outstanding contributions to the field, winning prestigious awards such as the Frost and Sullivan 2024 Asia-Pacific Competitive Strategy Leadership Award and being named as Great Place to Work in Australia in 2024 and 2025. Our international team continues to deliver innovative clinical trial solutions across diverse therapeutic areas, ensuring the success of every study we manage.

The role

We are looking for an IT Support Administrator (Level 1/2) to join our growing Technology team based in Sydney, Australia.

As our IT Support Administrator, you'll play a key role in ensuring our employees have the technology and support they need to perform at their best. Working in a collaborative and fast-paced environment, you'll provide Level 1 and Level 2 technical support while contributing to endpoint management, cybersecurity, Microsoft 365 administration, and continuous improvement initiatives across our global business.

This is an excellent opportunity for someone looking to develop their career in IT within a growing organisation, gaining exposure to modern Microsoft technologies and cybersecurity practices.

Reporting to the Head of Technology, you’ll be responsible for:

Service Desk & End User Support

• Act as the first point of contact for IT incidents and service requests across the business
• Log, prioritise and resolve Level 1 and Level 2 support requests within agreed service levels Provide support for Windows and macOS devices, Microsoft 365 applications, printers, conferencing systems and mobile devices
• Deliver remote technical support to employees across our global offices
• Escalate complex issues to the Head of Technology or external vendors where required

User Lifecycle Management

• Provision and configure laptops, mobile devices and peripherals
• Coordinate IT onboarding, offboarding and employee transfers
• Create, modify and disable user accounts
• Manage Microsoft 365 licensing and user access permissions

Endpoint Management & Cybersecurity

• Support Microsoft Intune endpoint management and device lifecycle administration.
• Assist with software deployment, operating system updates and patch management.
• Administer Microsoft Entra ID (Azure AD), Multi-Factor Authentication (MFA) and Conditional Access.
• Monitor endpoint security alerts and assist with security incident response.
• Support vulnerability remediation and endpoint compliance activities.
• Assist with cybersecurity awareness initiatives and phishing simulations.
• Support the ongoing administration of Microsoft Defender and other security technologies.

Documentation & Continuous Improvement

• Maintain accurate IT asset registers, support documentation and knowledge base articles.
• Identify recurring issues and recommend process improvements.
• Participate in technology projects, system implementations and rollouts.

Vendor & Operational Support

• Liaise with external vendors for hardware procurement and technical support.
• Assist with maintaining operational technology services.
• Support business continuity and disaster recovery activities when required.

To be successful in the role, we’re looking for candidates with:

• Appropriate Diploma, Certificate IV or equivalent qualification in Information Technology, Computer Science or a related discipline
• Experience providing technical support through employment, internships, work placements or equivalent practical experience
• Strong knowledge of Microsoft 365, including Outlook, Teams and Office applications.
• Experience supporting Windows 11 and/or macOS environments
• Understanding of user account administration and identity management
• Excellent troubleshooting and problem-solving skills
• Experience using, or the ability to quickly learn, IT service management (ITSM) and ticketing systems
• Excellent planning, organisational and time management skills, with the ability to manage multiple priorities
• Strong customer service focus with excellent written and verbal communication skills
• Collaborative approach to work with the ability to communicate technical concepts clearly to non-technical users

Highly regarded:

• Experience with Microsoft Intune and Microsoft Entra ID
• Microsoft certifications (MS-900 or Endpoint Administrator Associate)
• ITIL Foundation, CompTIA A+ or Network+ certifications
• Experience supporting geographically distributed teams
• Exposure to endpoint security, Microsoft Defender or device compliance solutions
• Experience within healthcare, clinical research or another regulated industry

Why Southern Star?

• Join a passionate team committed to our shared purpose to create brighter futures, one study at a time.
• Exciting growth phase, creating ongoing career development opportunities for our teams
• Competitive remuneration
• STAR day - one extra day off per year for you to recharge

Diversity, Equity and Inclusion

At Southern Star Research, we are committed to fostering a safe, inclusive, and respectful workplace where everyone feels valued and empowered to contribute. We celebrate the diversity of our team and recognise the strength that comes from different perspectives, backgrounds, and lived experiences.

We are dedicated to ensuring an inclusive recruitment process and providing equal opportunities for all applicants, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, or cultural background.