IT Support
帕赛市
全职
互联网 / 电子 / 网游
职位描述
Hybrid（Remote&Onsite） Full-time Requires coverage during standard operating hours as well an on-call support if needed. Schedule: Will work in shifts and 24/7 for any technical-related concerns and severities. - Key Job Responsibility: Responsible for providing after-sales service, technical support, and technical training for Dmall SAAS retail clients in the Philippines. 1. Working either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions, and other IT related issues 2. Offering solutions that meet the needs of the client 3. Collaborate with internal and external partners, as needed, in the processing of support requests, incidents and project activities 4. Maintaining good client relations 5. Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management
职位要求
投递
Dmall is established in 2015, DMALL (Dmall Inc.) aims to offer retail digital solutions for the local retail industry. According to Frost & Sullivan, in 2023, DMALL was the largest retail digitalization solution provider in China in terms of both revenue and gross merchandise value.
As a leading retail digital solution provider in Asia, DMALL covers a broad range of operational modules, reaches a diverse customer base in the industry, and acquires in-depth retail expertise to meet the needs of all key operational links of retailers.
DMALL has served the majority of China's leading retail enterprises and successfully expanded its business to markets outside the Chinese mainland. By the end of 2023, including the Hong Kong SAR, the Macau SAR, Cambodia, the Philippines, Malaysia, Singapore, and Poland, its overseas revenue exceeded 100 million yuan.
As of December 31, 2023, DMALL has provided services to 677 customers, such as Wumart, Metro, Lawson, and DFI Retail Group (Wellcome, Mannings), and the model has been widely verified. From 2021 to 2023, the net income retention rates are 208%, 140%, and 114%, respectively.
