Job Description

About School of Coding & AI

School of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical keeping staff and students productive, connected and secure.

About the role

We are looking for a hands on and dependable IT Support Officer to take ownership of day to day hardware support across the organisation.

This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up to date technology.

This is a practical role for someone who enjoys solving problems, staying organised and being the go to person for IT support across the business.

What you'll be doing

As an IT Support Officer, you will:

• Set up, configure and deploy laptops and other IT equipment for new starters and existing staff.
• Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues.
• Troubleshoot laptop, printer, connectivity, peripheral and account related issues.
• Ensure staff and student devices are kept up to date with required software, patches and security updates.
• Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability.
• Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery.
• Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned.
• Escalate more complex issues where needed and work with third party suppliers or support partners to resolution.
• Support the maintenance of Microsoft Office or similar business systems, including password resets, user setup and access support.
• Assis with maintaining basic IT security standards across devices and users.
• Help ensure IT support processes are organised, documented and followed consistently.
• Provide responsive, user friendly support to staff with varying levels of technical confidence.

Requirements

What we're looking for:

You are practical, organised and comfortable dealing with a high volume of day to day IT issues. You take pride in keeping devices running properly, staying on top of updates and giving users confidence that problems will be dealt with properly.

Essential

• Previous experience in an IT support role, including 1st and 2nd line support.
• Experience setting up and managing laptops and other user hardware at scale.
• Experience managing IT stock, asset registers or equipment allocation.
• Good working knowledge of Windows laptops and common business software.
• Experience supporting Microsoft 365 and G-Suite, user accounts and access issues.
• Confidence troubleshooting hardware, software and basic networking issues.
• Strong organisational skills with the ability to manage competing priorities.
• Clear communication skills and a helpful, service led approach.

Desirable

• Experience supporting both staff and student or end user environments.
• Experience with Active Directory, Entra ID or similar user administration tools.
• Knowledge of patch management, software deployment and endpoint security best practice.
• Familiarity with ticketing systems and IT documentation processes.
• CompTIA A+, Network+ or similar IT qualification.
• Degree, diploma or relevant technical certification in IT, Computing or a related field.

Why join us

• A broad, hands on IT role with real ownership.
• Opportunity to shape and improve IT support processes as the organisation grows.
• Varied work across hardware, support, software updates and stock management.
• Supportive team environment with room to develop.

Benefits

• Salary from £28,000 to £32,000 per year, depending on experience.
• Generous annual leave entitlement.
• Pension Scheme.
• Employee Assistance Programme.
• Company events.
• Retail discounts through Bright Exchage