People First BPO

IT Support

People First BPO  •  Santiago de los Caballeros, DO (Onsite)  •  2 hours ago
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Job Description

We're hiring an IT support to own day-to-day support across our client environments. You'll work with our setup team on deployments, keep systems documented, and handle tickets end to end.

Core responsibilities:

  • Set up and manage ConnectWise RMM (remote monitoring) across client environments, working with our setup team
  • Administer the PSA/ticketing system - work tickets, keep them clean and current
  • Deploy and manage SentinelOne endpoint protection
  • Office 365 setup and implementation (tenant-level, not just the apps)
  • Support Windows servers, laptops, desktops, and workstations
  • Manage Proofpoint email security (third-party)
  • Document everything - processes, setups, changes
  • Handle a bit of everything: ticketing, billing support, and knowing when to delegate

What we're looking for:

  • Hands-on experience with ConnectWise (RMM and PSA)
  • Working knowledge of SentinelOne, Office 365 administration, and Windows Server
  • Strong documentation habits - this is the main thing
  • Basics across the stack and the judgment to run things day to day
People First BPO

About People First BPO

People First BPO is a boutique business process outsourcing company that frees business owners of their HR stresses with our customized, top-quality outsourced back office and customer service support.

Based in the Dominican Republic, we recruit, qualify, manage, and retain polished, savvy local employees that match your company’s needs and culture. That means you get top-quality staff minus the management headaches -and plus significant cost-savings.

We provide:

- Outsourced back office support that keeps your business running smoothly

- Outsourced customer service support that keeps your customers feeling well-taken-care-of

- Happy, well-trained employees dedicated to your work for the long haul - and for more manageable salaries

- Educated, English-savvy customer service reps with communication skills polished enough for high-end customers

- Partners on the management level who respond within minutes to any question or need

Industry
Unknown
Company Size
51-200 employees
Headquarters
Los Jardines Metropolitano, DO
Year Founded
2018
Website
pfbpo.com
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