Job Description

As the IT Champion for our site in Aylesbury, you will be primarily dealing with our core functions (Warehouse, R&D, Production) and EMEA teams. You will be the first point of contact for all technical support service requests, both remote and onsite.

The ideal candidate will be a keen problem-solver who is passionate about providing exceptional customer service. You will thrive in a fast-paced environment and know how to create and grow sustainable processes that make the job of IT easier. With a strong tech-driven culture, we maintain high standards for our code, systems, and people.

Working closely with our IT Manager, you’ll experience learning and growth as you support our colleagues in Medik8 headquarters and get involved in wider projects. No two days will be the same, and you’ll gain exposure to the many areas of the business that IT flows through.

This role is onsite for 5 days a week Monday to Friday based at our Innovation Centre in Aylesbury For this position we are offering up to £35,000.

Role Responsibilities:

• Support: Logging and resolving all IT issues received within the agreed timeframe.

• Hardware/Software: Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

• Troubleshooting: Investigating, diagnosing, and solving computer software and hardware faults.

• Maintenance: Monitoring and maintaining all IT equipment, including documentation and records of software licensing.

• Stakeholder Management: Building and managing relationships with all departments, vendors, and suppliers, ensuring effective communication.

• Onboarding: Setting up new starters' desks and assisting with staff training.

• Projects: Working closely with the IT Manager on various ad-hoc projects.

What You Will Bring:

• Experience: Proven experience in a helpdesk or technical support environment.

• T echnical Knowledge:

  • Knowledge of TCP/IP, DNS, DHCP.

  • Familiarity with Google Workspace applications (Gmail/Drive/Docs/Sheets, etc.).

  • Experience with Windows Desktop. (Chrome OS knowledge is a plus, but not essential).

Skills

• Strong written and verbal communication skills.

• Ability to document complex technical issues consistently and thoroughly.

• Ability to work both independently and collaboratively.

• Excellent customer service and troubleshooting abilities in a distributed-working environment.

• Strong attention to detail and the ability to learn quickly.

About us

Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®: Vitamin C plus Sunscreen by day, and Vitamin A by night.

Culture & Benefits

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.

• Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.

• Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.

• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.
  

Want to do a little more research before you apply?
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram

Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)

At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.
Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

Our Inclusive Hiring Standards:

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).

• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.

• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.

• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.

Be your authentic self. Apply today.