Unison Group

IT Support

Unison Group  •  Kuala Lumpur, MY (Onsite)  •  1 day ago
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Job Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

As a team member, you will work cross functionally to support our international business and users in KL, Malaysia , and different locations across SEA countries, support basic office IT infrastructure, provide IT services and IT assets management; manage regional projects such as hardware/software upgrade project and company wide project support e.g. Double 11 , business- specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc.

  • Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
  • Support VIP/VVIP desktop and event support
  • Support event, video conference with understanding knowhow and break fix
  • Support and troubleshoot desktop Technology and application like Microsoft Office
  • General concept for reporting, dashboard
  • With proactive communication with senior executive with quick resolution and follow up plan
  • Fast learner on new technology with data driven
  • Ensuring proper documentation, notification, tracking, and follow up of all incidents
  • Team Management with cross country is preferred
  • Passionate, high performer, fast learner, willing to take ownership
  • Work overtime required occasionally for emergency, project and VP support

Requirements

Job requirements:

  • 5+ years of work experience in large enterprise companies
  • University degree in computer science or equivalent experience in IT
  • Strong knowledge in User & VIP Support and ITIL methodology
  • Proven ability of project management
  • Strong Communication with different department and stakeholders
  • Excellent English and Mandarin (Speaking and writing)
Unison Group

About Unison Group

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.

Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.

We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.

Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2012
Website
com.sg
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