This is a remote position.

IT Support

Join a fast-growing IT services company as a key part of the frontline support team. In this entry-level role, you'll put your existing IT knowledge and skills to work by assisting users with common technical issues and supporting essential systems. You'll gain hands-on experience while contributing to the delivery of reliable day-to-day tech support.

What You'll Do:

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  Assist with IT tasks such as user management, password resets, and printer troubleshooting to support day-to-day client needs.
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  Manage incoming helpdesk tickets through voice and chat support, offering first-level troubleshooting and escalating as needed.
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  Utilize systems like Active Directory and Office 365 for user access updates, permissions, and account support.
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  Work closely with the FAST Team and tech leadership to build skills and gradually transition into more technical responsibilities over time.

Who You'll Work With:

Be a part of a dedicated IT team focused on long-term employee development and technical growth. You’ll work alongside the FAST Team and report within a supportive tech environment to build confidence and capability in IT support.

Who We're Looking For:

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  IT Knowledge:
  Comfortable using Microsoft 365, with some IT experience or relevant certification (such as CompTIA A+ or similar) that shows readiness for a career in tech.
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  Active Directory Knowledge:
  Active Directory knowledge is required.
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  Highly Organized:
  Exceptional organizational skills to manage multiple support requests effectively.
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  Detail-Oriented:
  Focus on accuracy and precision, especially in user management and troubleshooting tasks.
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  Tech-Savvy:
  Comfortable learning new tools. Experience with printer troubleshooting is a plus but not required.
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  Communicative:
  Interact clearly and efficiently via phone and chat with internal teams and clients in a positive manner.
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  Location:
  Must be located in South Africa.

Why Join Us?

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  Impact:
  Grow into a full IT support role and make a tangible difference in how users experience tech.
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  Culture:
  Be part of a growth-minded team that emphasizes mentorship, technical training, and career development.
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  Benefits:
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    Enjoy preset salary growth and weekly salary payments.
  • 
    100% work-from-home flexibility.

Work Details:

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  Schedule:
  Monday to Friday, 9:00 AM – 6:00 PM EST
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  Employment Type:
  Full-time

How to Apply:

Click Apply to start your application. Come and make a difference in tech support!

We are an equal opportunity employer and value diversity at our company.