Job Description

At Kelly+Partners, we operate with one clear mission: "to help our people, Private Business Owners, and the communities we work in Be Better Off". We are committed to providing personal and professional growth opportunities to ensure all our team members are set up for a fulfilling and successful future.

About Kelly+Partners

• Top 20 accounting firm in Australia
• Certified Great Place to Work 3 years running
• Winner of the Australian Business Awards for Employer of Choice 2022
• Awarded one of Australia’s Best Workplaces for Women 2023
• Established in 2006 and growing at over 30% per annum

Why Join Us?

In addition to working in an organisation that is committed to offering the best services and opportunities to both our clients and our team, you will also have access to the following benefits:

• Diverse role and opportunity to grow your skills and values continued professional learning – we are professional services after all!
• Interstate retreats and company events
• Modern, bright workplaces with state-of-the-art technology
• Employee Assistance Program
• Paid Community Service Leave

The Opportunity

Are you passionate about technology and love being the go-to person for solving IT challenges? We’re looking for a proactive IT Support professional to join our growing team and play a hands-on role in supporting our people and systems as Kelly+Partners continues to scale.

What You’ll Be Doing

As the first point of contact for internal IT support, you’ll deliver a positive experience while keeping our systems running smoothly. Your responsibilities will include:

• Acting as the frontline contact for all internal IT support requests
• Logging, managing, and resolving tickets within our service management system in line with SLAs
• Owning and escalating issues with external service providers and vendors
• Supporting employee onboarding and offboarding processes
• Assisting with change management and the rollout of new technologies
• Managing user access across core business applications
• Maintaining IT documentation, procedures, and the operating environment
• Supporting incident, problem, asset, and configuration management processes
• Overseeing IT assets from procurement through to secure disposal
• Coordinating hardware refresh cycles and equipment rollouts
• Assisting with acquisitions and system integrations
• Preparing quotations and coordinating IT equipment procurement with approval
• Monitoring and reporting on service levels within your remit

About You

You’re organised, communicative, and comfortable juggling multiple priorities in a fast-paced environment. You take pride in providing great service and enjoy troubleshooting technical issues from start to finish.

You’ll bring:

• A degree/diploma in Computer Science or similar
• Proven experience in a hands-on IT support role
• Experience with accounting software (desirable)
• A valid Australian Driver’s Licence
• Strong experience using ITSM/ticketing systems
• Practical knowledge of user administration and data networks
• The ability to understand, document, and resolve complex IT requests
• Familiarity with ITIL principles
• Excellent written and verbal communication skills

If you’re passionate about troubleshooting issues, keeping systems running smoothly, and making tech work seamlessly for people, we want to hear from you.