Job Description

A public-sector IT department is seeking a Helpdesk Technician to provide day-to-day user support for various IT-related inquiries and issues. Operating under the guidance of the Project Manager or the Service Support Manager, this position contributes to the implementation of IT solutions and ensures smooth coordination of technical services at a regional level.

Key Responsibilities

• Receive and log user calls regarding reported incidents or anomalies.
• Perform Level 1 troubleshooting for routine IT matters.
• Provide preliminary diagnoses and escalate complex cases to second-line support, as needed.
• Track support requests and maintain consistent communication with users.
• Recommend preventive actions to minimize recurrent technical problems.

Ideal Profile

• Experience Minimum 2 years in a similar role.
• Technical Familiarity Up-to-date knowledge of modern application architectures, including microservices and IoT frameworks.
• Operating Systems Comfortable with commonly used OS environments.
• Hardware Knowledge Strong general understanding of hardware components.
• Communication Skills Excellent ability to communicate and guide users; adept at explaining technical concepts.
• Office Tools Good command of standard office applications.
• ITIL Fundamentals Basic understanding of ITIL processes.

Language Requirements

LanguageLevelFrequency of UseEssentialFrenchFluentFrequentlyYesDutchFluentFrequentlyYes

If you have a passion for troubleshooting, enjoy interacting with users, and possess a solid technical skill set, we welcome your application for this dynamic helpdesk position.