Job Description

Posting number: 26-86135-02

Department: Sheriff

Division: RCIT Communication Solutions

Job classification: IT SUPERVISING COMMUNICATIONS TECHNICIAN

Posting type: Open & Promotional

Categories: IT and Computers

Summary

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The County of Riverside’s Sheriff’s Office has an opportunity for a Radio Communications Supervisor (IT Supervising Communications Technician). The incumbent will serve as a field supervisor with responsibility for the full scope of supervision and will oversee staff engaged in planning, organizing, installing, programming, testing, maintaining, and repairing public safety communication equipment and remote communication shelter infrastructure.

The incumbent will also work with vendors to schedule maintenance, repairs, and site visits; review and approve invoices for vendor services; and review environmental documentation for PSEC remote sites. Field work is required.

Competitive candidates will have related experience performing the duties described above, including supervisory or lead experience overseeing staff engaged in technically advanced IT-related work. Hands-on technical experience and experience with P25 radio systems are highly desirable. Public safety communications experience is strongly preferred.

Meet The Team!

The law enforcement professionals of the Riverside County Sheriff’s Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff’s Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.

Examples of duties

• Supervise, assign, review, and evaluate the work of staff performing a variety of IT-related work; plan, organize, and provide opportunities to develop/maintain job-related competencies.
• Install communication (e.g. radio, computer) and other equipment in or on vehicles; install communication (e.g. radio, microwave, computer) and other equipment (e.g., infrastructure equipment, cabling) in office and other buildings (e.g., remote microwave/radio tower sites); perform preventative maintenance on communication network and/or components.
• Install and configure network hardware and software; update system documentation; coordinate system/component upgrades and repairs with vendors and users; monitor the work of vendors to ensure compliance of enterprise standards for products and services; provide user training regarding equipment and network utilization.
• Troubleshoot, repair, and resolve malfunctions of equipment and devices (e.g., computer, radios, microwave, and cabling); diagnose, locate, and repair network malfunctions.
• Utilize and administer enterprise network applications such as domain name services, network modeling, trend analysis, IP address management, and network configuration management.
• Research, evaluate and test proposed products, product versions and systems solutions.
• Coordinate the installation and operation of the County microwave and radio systems with County departments, and cities.
• Confer with County staff and vendors to determine requirements and services and coordinate activities to ensure capability exists for inter-agency communication.
• Plan new and revised communications systems; estimate installation and recurring costs; coordinate the modification and installation of systems and leased data and transmission facilities; review and verify billings for completeness and accuracy prior to submission for payment; prepare recommendations and reports.

Qualifications

Education: Possession of a Bachelor's degree from an accredited college or university in computer science, computer information systems, data processing, information management, or a related field. (Additional qualifying experience may be substituted for the required education on the basis of one year of experience for one year of education.)

Experience: Four years of successful journey-level radio communication experience with two of those years including supervisory or lead duties over staff engaged in technically advanced IT-related work. One year of experience as a Riverside County IT Communications Technician III may substitute for this required experience.

Knowledge of: The principles, methods and techniques used in the course of work for the IT Communications Technician series; principles, methods and techniques of effective supervision; principles, methods and techniques applied to IT devices, applications and systems; principles of organization and administration; and the principles of documentation and recordkeeping, storage and retrieval.

Ability to: Gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; effectively supervise subordinates, interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Skill in: Supervising, coordinating, and evaluating the work of assigned personnel; identifying learning needs; and overseeing personnel orientation and training.

Other Requirements:

License/Certificate: Possession of a valid California Driver's License required.

Physical Requirements: Pushing, pulling, and lifting a variety of technical equipment.

A successful Security Clearance conducted by the Sheriffs' Department is required

Must be able to lift, push, pull various large and equipment up to 50 lbs. in/out of the height of a standard pickup truck. Must be able to lift, push, and pull equipment exceeding 50 lbs. with assistance or other mechanical means; i.e., hand truck, cart, forklift, liftgate, tractor, etc.

IT-Related Skills:

Required: The installation and coordination of the installation of communication systems, including voice, radio, microwave, and data in vehicles, remote sites and buildings; use of test equipment to isolate, repair and resolve problems.

Preferred: Assessing customer repair needs based on description of problems; installation and configuration of network hardware and software; use of systems-level maintenance and management tools; troubleshooting and repairing/resolution of equipment malfunction in a multi-user, single platform environment; interpreting customer technology needs.

Supplemental information

For questions regarding this recruitment:

Please contact Ebelyn Skinner at 951-955-5196 or eskinner@rivco.org. Please allow 1-2 business days for a response to general inquiries.