Job Description

Purpose of the Role
The IT Staging Engineer is responsible for the preparation, configuration, testing, asset management, and quality assurance of all IT equipment prior to deployment to stores, support centres, distribution centres, and regional offices.

The role ensures that all hardware is fully configured, standardised, tested, documented, and deployment-ready before shipment. This includes POS devices, tablets, laptops, networking equipment, payment devices, printers, mobile devices, and Zenia-related hardware and software configurations.

The role is critical in supporting new store openings, store refreshes, replacement programmes, and the continued rollout of strategic technology initiatives such as Zenia.

Key Responsibilities

Device Staging & Configuration

• Configure and stage POS systems, tablets, laptops, mobile devices, printers, and network equipment.
• Prepare and configure Zenia devices and associated applications.
• Apply standard operating system images, configurations, policies, and software packages.
• Ensure devices comply with Hungry Lion standards before deployment.

Quality Assurance & Testing

• Perform functional testing of all staged equipment.
• Validate connectivity, software, peripherals, and user configurations.
• Ensure all equipment is deployment-ready before release.
• Identify and resolve configuration issues before shipment.

Asset & Inventory Management

• Maintain accurate records of all staged equipment.
• Update asset registers and deployment records.
• Track hardware movement between suppliers, staging facility, and stores.
• Assist with stock control and inventory audits.

Deployment Preparation

• Prepare deployment kits for new stores and replacement projects.
• Ensure all required equipment is included and documented.
• Coordinate with logistics teams for shipment scheduling.
• Support rollout planning activities.

Process Improvement

• Develop and maintain staging procedures and checklists.
• Identify opportunities to improve staging efficiency and quality.
• Support automation initiatives for device provisioning and configuration.
• Assist with standardisation of deployment processes.

Support & Collaboration

• Work closely with Infrastructure, Network, POS, and New Store teams.
• Support urgent replacement and break-fix requirements.
• Assist with pilot deployments and new technology evaluations.

Technical Skills & Experience

Essential

• 2–5 years' experience in IT support, deployment, or device staging.
• Experience configuring Windows, Android, and mobile devices.
• Knowledge of networking fundamentals.
• Experience with hardware installation and troubleshooting.
• Strong attention to detail and quality control.

Preferred

• Experience in retail IT environments.
• Experience with POS systems and payment devices.
• Experience supporting large-scale device rollouts.
• Familiarity with MDM, device imaging, and automated deployment tools.

Qualifications

• Diploma or Certificate in Information Technology or related field.
• Relevant vendor certifications advantageous.

Key Competencies

• Attention to detail
• Organisation and planning
• Quality assurance mindset
• Technical troubleshooting
• Time management
• Process-driven approach
• Team collaboration
• Accountability
  

AN INTRODUCTION TO HUNGRY LION

Hungry Lion’s journey began with a single store in Stellenbosch, Cape Town, in 1997, with a simple vision: to serve great food with genuine warmth and energy. Over the years, that vision has grown into a powerful business with a strong and expanding footprint, with hundreds of restaurants across multiple African countries.

We’re growing fast and building for the future. Our ambitious expansion strategy is opening doors to new countries, new communities, and new possibilities for our teams. This means real career growth, exposure to a dynamic multinational business, and the chance to be part of a brand that’s making a powerful impact in the quick-service restaurant (QSR) industry.

Our success is powered by people; passionate, driven individuals who bring energy, creativity, and excellence to everything they do. From our restaurant teams to our corporate leadership, every person plays a vital role in delivering exceptional service and growing our brand. Joining Hungry Lion means being part of a fast-paced, dynamic, and supportive environment where your ideas, skills, and ambition can make a real impact.