MR DIY Philippines

IT Staff (Seasonal)

MR DIY Philippines  •  Quezon City, PH (Onsite)  •  30 days ago
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Job Description

As an IT Support Staff, you will be responsible in providing essential first level IT technical support for our warehouse operations This role involves troubleshooting hardware, software, and networking issues to ensure the continuous functionality of warehouse systems.

KEY RESPONSIBILITIES

  • Serve as the initial escalation point of contact for user incidents and requests via phone, or on-site.
  • Troubleshoot and resolve issues with Windows desktops/laptops, Office applications, and mobile devices.
  • Support wireless connectivity, printers, scanners, and display systems.
  • Assist in system backups, Perform OS patch deployment, base-image installation, and antivirus management.
  • Create, modify, and disable user accounts and reset credentials.
  • Log, track, and escalate tickets to Level 2 or specialist teams as needed.
  • Maintain documentation of common issues, resolutions, and process guides.
  • Monitor batch job executions and automated processes using system tools.
  • Coordinate with application and infrastructure teams to resolve issues.
  • Document incidents and resolutions for future reference.
  • Ensure batch jobs are completed within defined timeframes.
  • Maintain logs and reports of batch job activities.
  • Follow escalation procedures for critical failures or delays.
  • Support system maintenance and upgrades related to batch processing.
  • Detect and report irregularities, errors, or downtime.
  • Perform basic troubleshooting and escalate issues as needed.
  • Maintain detailed logs of monitoring activities and incidents.

JOB REQUIREMENTS

  • Bachelor's degree in IT, Computer Science, or related field.
  • 1–3 years' experience in a helpdesk or desktop-support role.
  • Knowledge and experience in a retail industry and environment is a plus.
  • Proficient with Windows PC administration and Microsoft Office/O365 troubleshooting.
  • Familiarity with Wi-Fi configuration, and peripheral support.
  • Experience with OS imaging tools and antivirus software.
  • Basic Active Directory user and group management.
  • Strong customer-service orientation and communication skills.
MR DIY Philippines

About MR DIY Philippines

Since MR.DIY first outlet opened in Jalan Tuanku Abdul Rahman, Kuala Lumpur on July 2005, we have been dedicated to make a difference in the lives of our valued customers.

Today, MR.DIY is proudly a homegrown enterprise with over 1,800 outlets globally. Each of our outlet spaces encompasses averagely 10,000 square feet providing a comfortable and wholesome family shopping experience. We employ more than 8000 employees serving more than 84 million customers yearly at all MR.DIY outlets globally.

All our outlets are managed directly by our company and we work in collaboration as a mini anchor tenant in Ayala Malls, Waltermart Mall, SM Hypermarket, and Gaisano Malls. With ten categories — Hardware, Household, Electrical, Furnishing, Car Accessories, Stationery & Sports, Toys, Gifts, Computer & Mobile Accessories, and Jewellery & Cosmetics — in each store, MR.DIY offers a wide selection of more than 18,000 types of products at some of the lowest prices on the market.

We endeavor to provide quality products sourced directly from our reputed global manufactures ensuring our products are always at the most reasonable prices.

Our culture is how we work together to fulfill our purpose of helping customers and communities to save money by offering lower prices and great service so they can live better.

We are the Largest Home Improvement Retailer in Southeast Asia.

VISION – To be the largest home improvement retailer worldwide.

MISSION – To create a globally recognized ASEAN retail brand. To maintain wide variety, good quality and value for money; holding through of our Company’s motto “ALWAYS LOW PRICES”.

Industry
Retail & Ecommerce
Company Size
201-500 employees
Headquarters
Marikina City, PH
Year Founded
2005
Website
mrdiy.com
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