Job Description

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Together with our global employees, customers, and partners, we’re turning bold sustainability goals into reality and shaping a future we can all be proud of.

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Responsible for the implementation, performance tuning and recovery procedures for mission critical enterprise systems and supporting infrastructure. Serves as a technical resource in the area of infrastructure administration for complex operating environments. Recommends the configuration and operation of infrastructure hardware, system applications and/or networking. Investigates and analyzes feasibility of requirements and develops detailed specifications. Identifies methods, solutions, and provides support in order to provide a high level of service to the customers in a global environment.

Your Key Areas of Responsibility Include:

• Administer and support complex environments including core Microsoft Products (Windows Server, Active Directory, Entra, Azure), Virtualization (VMware, Hyper-V, SRM) and hardware infrastructure (Servers, UCS, Storage) technologies.
• Design and implement monitoring, capacity and configuration management of complex technologies, ensuring acceptable performance and adherence to all defined service level agreements.
• Administer Active Directory in a large corporate environment with multiple domains and 15k+ user base.
• Perform all duties within ITIL (Information Technology Infrastructure Library) best practices guidelines for Incident, Change, Request, and Problem.
• Adhere to all security best practices, governance and compliance laws such as HIPAA, SOX, GDPR, etc.
• Define detailed specifications, in compliance with the operations architecture (which include infrastructure and security), to solve complex, business problems.
• Collaborate with internal customers to elicit their business concerns and translate them into system development requirements; define internal customer needs and required functionality early in the system development cycle.
• Participate in planning initiatives, feasibility studies, cost/benefit analyses, new systems design, detailed project workplan and effort development, and implementation timelines.
• Participate in planning initiatives for system testing and configuration.'
• Provide input for the development of detailed project workplans and effort estimates for solution development.
• Design systems test requirements to ensure fail-safe integration of the solution into the production system
• Support defect escalation and identification of root cause.
• Communicate technical requirements in enough detail to IT stakeholders across domains, and conversely communicate technical solutions to Business Analysts in non-technical terminology.
• Assist with application maintenance by analyzing, monitoring, and correcting complex software defects. Participates in efforts to resolve production-based technical issues.

Required Experience and Skills:

• Bachelor’s degree in Computer Science, Engineering or other related discipline highly preferred.
• Proficiency in English.
• Experience in other technical roles (such as an analyst or systems administrator).
• Experience with analysis level tools for troubleshooting and problem analysis.
• Expertise in Server OS software, server hardware, virtualization, and active directory.
• Good presentation and communication skills, with the ability to translate and clearly formulate technical issues for technical and non-technical stakeholders.

Additional Information

• Location: São José dos Campos/SP
• Hybrid On-Site Work Environment: This position requires regular in-person engagement by working on-site for three (3) days per work week (with core collaboration days of Tuesday, Wednesday and Thursday) or remote from the location of the candidate.
• Schedule: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM