Job Description

FANAR S.A is a leader in manufacturing tools for machining. Our products are greatly appreciated by customers from all around the world. Our customers include the leaders of automotive, aviation, medical or home appliance sectors of industry. We have over fifty years of experience in tools manufacturing. We rely on modern solutions, high quality and constant development. We are located in Ciechanów, Poland.

FANAR S.A. is looking for

IT specialist-service technician

Provides first-line technical support to the organization's internal users of computer applications and hardware.

Your responsibilities

• Installation, configuration, and setup of workstations, IT equipment, and peripherals, including laptops, desktop computers, printers, and mobile devices.

• Diagnosing and resolving hardware, system, application, and network issues reported by end users.

• Providing ongoing user support regarding the use of software, hardware, IT infrastructure, and access to company resources.

• Basic administration and support of network infrastructure, including LAN/Wi-Fi, IP addressing, DNS, DHCP, VPN, and access to network resources.

• Handling tickets in the ticketing system, including logging, categorizing, resolving, monitoring timeliness, and escalating issues in accordance with applicable SLAs.

• Analyzing recurring IT incidents and proposing corrective and preventive measures.

• Executing IT purchases, ordering hardware, accessories, and services, and collaborating with suppliers.

• Maintaining inventory records, managing the warehouse, and overseeing the IT equipment lifecycle, including issuance, receipt, relocation, servicing, and decommissioning of devices.

• Supporting employee onboarding and offboarding processes regarding the preparation or handover of equipment, account configuration, access rights, and updating records.

• Creating and updating technical documentation, user manuals, and internal procedures.

• Collaborating with internal teams and external suppliers to ensure the continuity of IT services.

• Ensuring that IT operations comply with applicable security standards, organizational policies, and data protection rules.

Your profile:

• Higher education or currently pursuing a degree – preferably in computer science or related fields.

• Proficiency with Windows systems

• Knowledge of networking concepts

• Knowledge of office equipment assembly and configuration

• Ability to learn quickly

• Analytical thinking and problem-solving skills

• English proficiency sufficient to read and understand technical documentation

We offer:

• good working atmosphere in the team

• high standards of safety and working conditions,

• full-time employment

• work in a dynamically developing organization, in the spirit of the Lean Management philosophy

Contact person for further information:

Ilona Roguska, HR-Professional, +48 236743010

Job facts:

Location: Ciechanów in Poland

Start Date: As soon as possible

Reference number: R0092067 IT specialist-service technician

How to apply

Please apply with your complete application documents including your salary expectations and your earliest possible availability via our online tool (see button "Apply"). Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns.

Headquartered in Sweden, Seco provides a comprehensive portfolio of innovative metal cutting solutions and works closely with customers to understand and address their needs. We employ over 4,100 team members in more than 75 countries and empower them through an open communications environment, training and development and recognition programs. Our three shared values – a passion for customers, family spirit and personal commitment – define our approach to business. These values guide our interactions with each other, customers, suppliers and other partners. They lead us to build our professional relationships on a foundation of trust, respect and communication. To learn more, please visit www.secotools.com