IT Specialist - Managed IT Services

Technology Services - University of Illinois Urbana-Champaign

The University of Illinois Urbana-Champaign is accepting applications for an IT Specialist on the Managed IT Services team in Technology Services. The position is responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant AV equipment and other devices. Additionally, support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT funding. This position will interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. A significant degree of creativity and latitude is expected. If you're passionate about technology and thrive in a collaborative community, we encourage you to apply! Please feel free to share with anyone you know who may be interested. Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as needed per the University’s Workplace Flexibility Policy. Sponsorship for work authorization is not available for this position.

Duties & Responsibilities

• Provide desktop support
  • Install, configure, and maintain computer-based desktop systems running Windows or Macintosh operating systems.
  • Maintain the security of the desktops, both physical and operating system.
  • Effectively use modern endpoint management systems in the support of desktop systems.
  • Support and maintain various desktop-based applications such as MS Office, Outlook, MS Teams, and enterprise applications.
  • Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability.
  • Write documentation and knowledge articles as required.
  • Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus.
  • Communicate effectively with unit leadership and their staff.
• Administer and enhance unit IT services
  • Provide IT consultation with units to define problems, identify and implement new and revised services to enhance unit operation.
  • Manage unit networking including activation of ports, troubleshooting and resolving problems.
  • Install, manage and troubleshoot networked printers and print servers.
  • Participate in the identification, evaluation, procurement, and implementation of technology systems and services for customers.
  • Facilitate use of centralized, shared, and third-party services to meet unit needs most efficiently and cost-effectively.
  • Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units.
  • Proactively identify gaps in available IT services and resources and assist in the development of plans to help fill these gaps.
• Participate in IT projects
  • Assist in the development of IT project plans by review of technical steps in the project as well as their estimated duration.
  • Communicate effectively with other project team members.

Physical Demands and Working Conditions

Minimum Qualifications

1. High school diploma or equivalent.

2. Any one or any combination totaling two (2) years (24 months) from the following categories:

1. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
   1. 30 semester hours equals one (1) year (12 months)
   2. Associate’s Degree (60 semester hours) equals eighteen months (18 months)
   3. 90 semester hours equals two (2) years (24 months)
   4. Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

3. Demonstrated Windows and/or Macintosh PC support experience, computer hardware experience, supporting productivity software (MS Office) and in a customer service environment.

Preferred Qualifications

• Bachelor's degree in computer science or a technical discipline.
• At least one year administering computers and/or servers in a Windows or Mac OS Enterprise environment.
  
• Demonstrated experience with supporting MS Teams and endpoint management tools such as MECM (SCCM), Munki, WorkSpace ONE, Jamf, and MS Intune.
• Demonstrated experience with programming/scripting including but not limited to PowerShell, ASP, Visual Studio.NET, C#, and SQL is a plus.

Knowledge, Skills and Abilities

• Independently diagnoses and resolves standard OS, device, and desktop-application issues across assigned units, without escalation.
• Uses modern endpoint management tools (MECM, Intune, Jamf) to deploy, patch, and maintain devices for assigned units unassisted.
• Independently activates ports, troubleshoots unit connectivity, provisions client access to local and non-local systems, and maintains device security in line with policy.
• Builds ongoing relationships with unit faculty, staff, and leadership through regular meetings, and communicates status and options clearly.
• Writes clear documentation and knowledge articles for supported systems as needed.
• Consults with units to define problems and recommend services; participates in evaluating, procuring, and implementing technology and in using shared services to reduce duplication.
• Contributes to project plans by estimating technical steps and durations, and communicates effectively with team members.
• Independently prioritizes a varied workload across units and adjusts to changing needs, policies, and technical environments without loss of quality.
• Works effectively within the team and shares practical knowledge with peers.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the closing date. The budgeted salary range for the position is $55,000 to $65,700. Salary is commensurate with experience. Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as needed per the University’s Workplace Flexibility Policy. This position is not eligible for any type of sponsorship for work authorization.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on July 28, 2026 Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered.

To complete the
application process:
Step 1) Submit the
Staff Vacancy Application using the "Apply Now" button.
Step 2) Submit the
Voluntary Self-Identification of Disability forms.
Step 3) Upload your
cover letter, resume (months and years of employment must be included), and
names/contact information for three references.

If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Sami Roch at sroch@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu

Requisition ID 1037448
Job Category Technical
Apply at: https://jobs.illinois.edu