Job Description

Entry level position providing IT Support. Provides a wide range of services to support, fix, and maintain hardware and software of an organization’s computer systems.

Job Title:IT Specialist I

Department: Information Technology

Reports to: Shift Manager I.T.

FLSA Designation: Non-Exempt

License Type:Gaming

Target Pay: Start - $29.79 One Year - $33.10

Essential Job Functions:

• Secures system data via backup operation
• Creates and maintains Active Directoryaccounts
• Administration of telecommunications phone systems, administers audio visual equipment, setup and removal of AV equipment for events
• Installs, operates and conducts high level repairs to computer systems
• Troubleshoots complex system problems and provides high level support to users
• Maintains job logs and distributes reports to end users
• Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
• Utilizes the incident reporting system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal
• Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures
• Responsible for installing or upgrading components, settings up software, assisting with network administration, and resolving all IT support issues
• Performs other duties as requested or assigned

Qualifications:

• Must be 21 years of age
• High school diploma or technical school certificate
• Two or more years related experience; or equivalent combination of education and experience
• Functional knowledge of PC hardware and software, Microsoft Office Applications, Microsoft Desktop Operating Systems, Google Workspace, Helpdesk Software, VMWare
• CompTIA A+, CompTIA Net+ certification or other related IT professional certifications preferred but not required
• Ability to obtain and maintain all necessary licensing.

Working Conditions:

• Ability to work in a noisy environment
• Regularly required to sit, see, talk, hear, and use hands
• Must occasionally lift up to 50 pounds
• Ability to work flexible shifts and days of the week including holidays