Connection

IT Specialist / Helpdesk Technician - Remote

Connection  •  United States (Remote)  •  1 hour ago
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Job Description

Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract to hire remote position with benefits.

Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.

Responsibilities

  • Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
  • Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
  • Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
  • Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
  • Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
  • Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
  • Communicate project status and technical updates with team members and Technology staff.
  • Document solutions and contribute to technical knowledge resources.
  • Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).

Min

Max

Qualifications

  • 2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments
  • Basic to intermediate understanding of networking and networking principles
  • Experience supporting macOS devices.
  • Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience
  • Enjoy communicating with and helping team members with a positive, friendly disposition
  • Great communication skills, ability to listen, empathize and communicate with team members over the phone or email
  • Learn quickly, self-starter, take direction well
  • Exceptional troubleshooting skills, detail orientated
  • Ability to manage multiple projects and meet deadlines.
Connection

About Connection

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.

Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to organizations of every size and industry. We serve business, enterprise, and government markets—with tailored offerings for a variety of industry verticals, including healthcare, education, retail, manufacturing, finance, and more.

Our staff of highly trained Account Managers, solution architects, and technical specialists deliver the end-to-end technology solutions and services today’s organizations and users need to function at their best. From digital workplace solutions to modern IT infrastructure and multicloud to supply chain and lifecycle, we have it covered—offering trusted guidance, cutting-edge technology, and instant access to efficient, worldwide procurement through our proprietary platforms and network of 500 suppliers in 174 countries.

Our Values

Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect.

Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers.

Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation.

Integrity: We are honest and direct in all of our dealings. Honor above all else!

Connection has been recognized with several accolades that reflect our commitment to those shared values, including:

• Twice named one of the “Most Trustworthy Companies in America” by Newsweek.

• Named “America’s Best-in-State Employers” three times by Forbes.

• Recognized in the “Top 100 Technology Companies” by Businessweek.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Merrimack, NH
Year Founded
1982
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