Job Description
Job Location: Cornerstone in Texarkana - Texarkana, TX 75503Methodist Retirement Communities (MRC), with a mission to honor and serve older adults as an expression of Christ’s love, does so with eight continuing-care retirement communities in Texas. Affiliated with MRC and located in Texarkana, Cornerstone Retirement Community, is a leader in continuing care retirement living offering assisted living, memory support, skilled nursing and rehabilitation.
We are currently seeking an IT Specialist to support staff in technical problems in the operation of software, hardware, operating systems, and email. Job responsibilities include:
- Assist Director of IT in performing system monitoring
- Add, remove, or update user account information
- Analyze and identify potential issues with client computers
- Perform or oversee the installation and configuration of new hardware and software for client computers
- Provide Help Desk support by interacting with internal clients on all levels to resolve IT issues
We offer:
- BCBS- 3 different plans to choose from! (HDHP, PPO & HMO)
- BCBS Incentive Program – Earn eGift Card rewards for completing activities that promote good health.
- BCBS BVA Rewards – HDHP & PPO participants can earn rewards and reduce their out-of-pocket cost when receiving medical services or procedures
- BCBS Wellness programs, tools and resources to manage your health including the Blue365 discount programs on health-related products, health/fitness clubs and weight loss programs
- HDHP Preventive Drug List - $0 drugs
- Generic Drugs for all 3 health plans - $0
- TextCare Pro – Virtual Primary & Urgent Care
- TextCare’s Chronic Condition Management- eligible members get help managing chronic conditions likes diabetes and hypertension. Connected devices, strips, lancets, one-on-one coaching and support plus more are all provided for free.
- HSA- Health Savings Account for member enrolled in the BCBS HDHP plan
- FSA – Health Care and Dependent Care
- Company Provided Basic Life Insurance and Accidental Death and Dismemberment
- Voluntary Life (employee, spouse, child)
- Short-Term Disability
- Legal and Identity Theft Protection
- Pet Insurance
- Farmers Group Select – discount Auto and Home
- Alliant Medicare Solutions – No cost service for employees, family members and friends who need assistance navigating Medicare and in choosing a Medicare plan.
- Payactiv – access to your pay before payday!
- Employee Emergency Fund
- PTO Program – Earn from Day 1
- Extended Illness Benefit (EIB) – paid sick leave benefit for use when out on approved leave for a serious health condition.
- Take Time to Give Time -Time off for volunteering!
- Quarterly Bonus Program
- 401k Plan -all employees are eligible to participate. Eligible participants receive match of 100% on first 3% and 50% on next 2%.
Education/Certification/Licensure:
- Certificate from college or technical school or equivalent combination of education and experience. A+ certification desirable.
- Three years of experience in a support capacity in a user-oriented environment.
- Strong understanding of a wide variety of personal computing equipment and software.
- Familiarity with fundamental principles of computer maintenance and systems.
- Skilled in teaching, motivating, and supporting users of varying proficiency.
- Ability to analyze user issues, problems, and systems applications.
- Ability to communicate professionally, respectfully, and tactfully.
- Maturity and discretion in handling sensitive and confidential information.
- Models MRC’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
