Job Title: IT Specialist Work Arrangement: Onsite Location: Washington, DC 20003 Employment Type: Contract Engagement Type: W2 or 1099 (No C2C) Final Interview: In Person Position Summary Dhaka Technologies Limited Company (DTLC) is hiring an IT Specialist on behalf of the District Department of Transportation (DDOT). The District Department of Transportation (DDOT) seeks an IT Specialist to provide technical support, troubleshoot hardware and software issues, configure systems, resolve incidents, fulfill service requests, and support enterprise IT operations. The District Department of Transportation seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration. This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies. Key Responsibilities Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person. Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels. Assist users with account access, password resets, MFA issues, and general identity-management tasks. Perform workstation setup, imaging, deployment, and peripheral configuration. Support enterprise applications and departmental systems, including specialized tools. Conduct root-cause analysis and implement long-term solutions for recurring problems. Document all interactions and technical procedures accurately in the ticketing system. Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors. Manage user accounts, security groups, file permissions, and access requests. Provide guidance, mentorship, and knowledge-sharing with support staff. Assist with system upgrades, patching, deployments, and lifecycle management of workstations. Educate users on IT policies, procedures, and best practices. Requirements Required and Desired Skills Bachelor's degree in IT or related field or equivalent experience (Required, 10 years) Experience providing IT support, service desk operations, or system troubleshooting. (Required, 6 years) Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking. (Required, 6 years) Experience supporting mobile devices (iOS and Android), including enterprise management profiles. (Required, 6 years) Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.). (Required, 6 years) Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems. (Required, 6 years) Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling. (Required) Ability to follow ITIL best practices for incident, problem, and change management. (Required) Strong communication, customer service, and problem-solving skills. (Required) Ability to work independently and collaboratively in a fast-paced environment. (Required) Ability to lift, move, and install computer hardware up to 25 to 40 lbs. (Required) How to Apply Qualified candidates should email their resume to talent@dhakatech.us with "IT Specialist" in the subject line.
Dhaka Technologies Limited (DTL) is an emerging leader in Full Service IT staffing, recruiting, and consulting, connecting skilled IT professionals with government and private sector clients. Our services include
IT Staffing: Specializing in IT talent placement and other critical IT roles.
Recruitment: Our growing team of IT recruiters, including cybersecurity experts, matches candidates to client needs.
Consulting: Providing IT solutions like content delivery networks, primarily as a subcontractor.
While we've achieved a respectable 80% client retention rate and 4.5/5 satisfaction score, we're actively working to improve these metrics. Our placements include roles in Software Development, Quality Assurance, and Infrastructure Architecture for clients such as DC Health Benefit Exchange, NYC Department of Human Services and Carefirst.
As a small but ambitious firm, we're seeking opportunities to expand our direct client base, enhance our service offerings, and increase our market presence. We're committed to growth and eager to tackle new challenges in the competitive IT industry.
