Job Description

About Appier

Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of "Making AI Easy by Making Software Intelligent," Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com

Key Responsibilities

• User Support & Troubleshooting: Provide high-quality, face-to-face and remote technical support for hardware, software, operating systems (Windows & macOS), and mobile devices.
• Onboarding & Offboarding: Set up, image, and deploy workstations for new hires. Securely reclaim and wipe assets from departing employees.
• Infrastructure & "Smart Hands" Support: Maintain local server rooms and network closets. Act as the local eyes and hands for remote Network and Systems administration teams to troubleshoot switches, routers, firewalls, and patch panels.
• Conference Room & AV Management: Maintain and troubleshoot workplace collaboration technology, including Zoom Rooms, projectors, and audio equipment.
• Inventory & Asset Management: Maintain an accurate, up-to-date inventory of all local IT assets (laptops, monitors, peripherals, and licenses) and manage the local e-waste disposal process.
• Ticket Management: Document, track, and resolve incoming requests within our IT Service Management (ITSM) tool ([e.g., Jira / ServiceNow]) ensuring adherence to established SLAs.
• Vendor Coordination: Coordinate with local ISPs, hardware vendors, and building management for internet outages, warranty repairs, or facility-related IT needs.

About you

Minimum qualifications

• Experience: 3+ years of experience in a desktop support, helpdesk, or technical field support role.
• OS Expertise: Deep familiarity with Windows 10/11 and macOS environments.
• Hardware Proficiency: Hands-on experience diagnosing and repairing laptops(Dell, Lenovo, Apple), printers, docking stations, and mobile devices.
• Networking Basics: Solid understanding of TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and structured Ethernet cabling.
• Software & Tools: Experience with Google Workspace, Microsoft 365 Admin Center, Active Directory, and Endpoint Management/MDM tools ([e.g., Intune,
  Jamf]).
• Soft Skills: Exceptional communication, empathy, and problem-solving skills. The ability to stay calm and professional under pressure when dealing with frustrated users.

Preferred qualifications

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Modern Desktop Administrator, Jamf Certified Tech).
• Experience supporting executive-level (VIP) personnel.

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