IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Philippines creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Philippines Inc. owns and operates the country’s first and the largest IKEA in the world – IKEA Pasay City – which offers an omnichannel shopping experience. To learn more, visit IKEA.ph
You perform day-to-day IT operations and support activities in the store ensuring that IT
systems perform with high availability, performance and security
You investigate, trouble-shoot, follow up and communicate with store users on their IT
support incidents and service requests with resolution, closure, work-around and
escalation
You perform Store IT support according to IT policies, standards and SOPs
You support IT audit, compliance and security reviews & assessments
You support implementation of local Store IT project activities within planned scope,
schedule and budgets
You support Store super users in testing, training, implementation and upgrade of Store
IT systems incl. associated technical documentation
You support and coordinate with SO IT in system security patches and anti-virus updates
on Store IT systems on need basis
You maintain inventory records of hardware, software license and support contracts
You support IT hardware, software, license and subscription compliance through
physical checks and tools (Service Desk and SCCM).
You coordinate on-site work with authorized vendors during rebuild, relocations or
repairs.
You support SO IT and Store BN in IT budget preparation and contract renewal of Store
IT hardware, software licenses, application support, subscription & other IT services
procurement with due diligence
You support system & data backup, recovery procedures to ensure effective and
timely recovery of business data & IT services in the event of an emergency or
disaster situation
2
You provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen),
wherever applicable
You provide standby weekend & after office support if required or rostered.
Qualification
More Information
We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals, Bonus program, full training and inductions.
This role requires flexibility in work hours, depending on store operational requirements.
ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.
How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.
IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.
ABOUT INTER IKEA GROUP
The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.
• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.
• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.
• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
