Job Description

Our client is seeking an IT Specialist to support a federal contract in Ft. Meade, MD.

Experience

• Minimum five (5) years of experience supporting information technology operations, communications systems, operations centers, network operations centers (NOC), security operations centers (SOC), help desk operations, or similar technical environments.

Required Experience

• Experience establishing, scheduling, operating, and troubleshooting Video Teleconference (VTC) systems, including Microsoft Teams, Cisco, Zoom, Polycom, or similar collaboration platforms.
• Experience providing technical support during routine operations and emergency response activities while maintaining situational awareness of operational environments.
• Experience performing voice, video, and communications support functions within an operations center or mission support environment.
• Experience configuring, operating, and maintaining voice and video conferencing systems, message routing capabilities, and communications equipment.
• Experience maintaining and supporting display systems, knowledge walls, dashboards, video distribution systems, and associated technologies.
• Experience scheduling, coordinating, and facilitating VTC and teleconference events for leadership, operational teams, and external stakeholders.
• Experience monitoring system health and determining operational status, including identifying outages, degradations, and service interruptions.
• Experience performing basic troubleshooting and coordinating escalation of hardware, software, network, and communications issues.
• Experience initiating outage notifications, submitting trouble tickets, documenting incidents, and following established SOPs and operational procedures.
• Experience supporting a 24x7 operational environment and responding to emergency or after-hours requirements.
• Active TS/SCI clearance

Preferred Qualifications

• Experience supporting Federal Government, DoD, Intelligence Community, or other mission-critical operations environments.
• Familiarity with ITIL processes, incident management, and service desk operations.
• Knowledge of networking fundamentals, telecommunications systems, and audio/visual technologies.
• CompTIA A+, Network+, Security+, or other relevant technical certifications.
• Strong communication, customer service, organizational, and problem-solving skills.

Education

• High School Diploma or equivalent.
• Associate's degree or bachelor's degree in information technology, Information Systems, Computer Science, Network Administration, Telecommunications, or a related field is preferred.