Job Description

• Technical Support 
  • Diagnose and resolve hardware, software, network connectivity, and peripheral problems across the organization. *
  • Install, configure, and maintain laptops, printers, and other IT equipment.*
  • Deploy and update operating systems, software applications, and patches.*
  • Serve as the primary point of contact for all audio/visual setups & support.
  • Assist with initial server installations, deployments, and virtualization.  

• Network & Infrastructure Support 
• Assist with maintaining LAN, WAN, and WLAN infrastructure.*
• Help implement network security measures and support compliance with IT security policies.*
• Deploy, monitor, and manage MDM, RMM, endpoint security, and other IT service management platforms. *
• Support the Microsoft 365 environment, Azure, and other cloud platforms and collaboration tools.
• User Management, Training, & Documentation 
• Create and manage user accounts, permissions, and network access levels. *
• Support IT aspects of new hire onboarding & employee offboarding procedures. *
• Provide clear guidance and training to end-users; develop and maintain user guides, tutorials, and SharePoint knowledge base content. 
• Oversee the organization’s Security Awareness Training Program. 
• Create and maintain comprehensive documentation of standard operating procedures and user guides on the SharePoint portal. * 
• Record and track all help desk tickets, ensuring timely resolution and detailed documentation. 
• Assist in developing and updating IT policies and network diagrams. 
• Support compliance efforts with industry standards and internal IT policies. 

• Asset & License Management 
• Maintain accurate inventory records of hardware and software assets. 
• Track software licenses to ensure compliance and optimize usage. * 
• Coordinate regular audits of IT assets; participate in procurement and disposal activities. *
• Make hardware and software acquisition recommendations, including needs assessments and justifications. 

• Minimum 3 years of hands-on experience in IT operations, help desk support, or a related technical role. 
• Solid working knowledge of Windows and Mac OS environments. 
• Familiarity with networking fundamentals including LAN, WAN, Active Directory, TCP/IP, VPN, and DNS. 
• Experience with Microsoft 365, cloud platforms, and endpoint security tools. 
• Exposure to server hardware, virtualization, and backup/recovery platforms. 
• Proficiency in Microsoft Office Suite and common IT management tools. 
• Knowledge of emerging technologies such as AI-driven IT tools is a plus. 
• Strong troubleshooting, organizational, and time management skills. 
• Excellent communication and interpersonal skills with a commitment to customer service. 
• Ability to work independently and collaboratively within a team. 

• Bachelor’s Degree in an IT field 
• A+ 
• CCNA 
• Network + 
• Security + 
• ITIL