Job Description

A detail-oriented professional responsible for supporting both administrative and IT helpdesk functions. The role involves managing end-to-end onboarding and offboarding processes, asset coordination, documentation, and internal reporting, while also maintaining system trackers and assisting with design and IT-related projects. Additionally, the position provides first-level technical support by triaging tickets, troubleshooting hardware and software issues, ensuring SLA compliance, and delivering timely resolutions through remote or on-site assistance, with proper escalation of complex concerns.

Job Details:

• Onsite

• Shift Schedule: 9:00AM-6:00PM Philippine Time

• *Following PH Holidays

Responsibilities:

Admin Associate Responsibilities:

• Coordinates onboarding and offboarding processes, including asset delivery and return arrangements

• Manages asset-related requests such as replacements, transitions, bookings, and endorsements

• Processes gate pass requests and maintain accurate AFL documentation

• Audits separation lists in coordination with the HR department

• Maintains and updates Microsoft tools and SharePoint trackers for reporting and record-keeping

• Handles company ID editing and printing using design tools (e.g., Photoshop, Canva)

• Prepares reports and presentations using tools such as Power BI and Canva

• Supports front-end development, UI/UX design, and graphic design for internal IT projects

• Facilitates onboarding through credential creation and access provisioning

IT Helpdesk Responsibilities:

• Triages incoming tickets and ensures compliance with SLA requirements

• Provides first-level IT support by troubleshooting hardware, software, and connectivity issues

• Assists users via remote or on-site technical support

• Logs, tracks, and documents incidents and service requests

• Ensures timely resolution of issues in accordance with SLA targets

• Escalates complex technical concerns to the appropriate teams when necessary

Qualifications:

• At least 2 years of experience in an IT-related field or a strong background in technical support.

• Strong knowledge of hardware and software troubleshooting.

• Proficiency in diagnosing and resolving network connectivity issues.

• Understanding of basic networking concepts, including IP addressing, DNS, DHCP, VPNs, and Proxy.

• Familiarity with remote desktop tools and ticketing systems.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and the ability to explain technical concepts to non-technical users.