Job Description

Job Location: Seymour Johnson Kinston - Kinston, NC 28504At Draken, we have created a new standard in aviation service capabilities for all branches of the United States Military, Department of Defense and allied militaries globally. We are looking for experienced, dedicated employees to support our mission to maintain and operate the largest fleet of commercial tactical military fighter jets as we challenge today’s warriors for tomorrow’s fight. If you’re looking to join a team with Integrity, Service, Excellence, and Teamwork at the core of its values, apply today!
We offer: First day medical coverage; 401(k) match after 60 days, PTO available to use immediately.
What You’ll Do: As an IT Specialist, you’ll be the first line of support for our employees at our operating locations and in the field when they need technical support. You’ll field telephone calls, help desk tickets, and emails from internal customers seeking real-time guidance and solutions to technical problems. You’ll work to maintain internet connectivity, guide users through the process of resolving issues, and inspect, maintain, and repair hardware. You’ll be responsible for setting up, managing, and troubleshooting our technology systems and maintaining computer and software networks.
Responsibilities:
- Offer technical support to company staff and troubleshoot computer problems
- Review diagnostics and assess the functionality and efficiency of systems
- Document, track and resolve issues using a ticketing system
- Adhere to security and compliance requirements in a highly regulated environment
- Install and update company software and hardware as needed
- Track and assign IT assets issued to end users via an ITAM system
- Other duties as required

Qualifications:
- Working knowledge of relevant operating systems, software and programming
- Excellent problem-solving and critical thinking skills
- Be able to protect confidentiality of sensitive organizational data
- Keen attention to detail
- Good organization, time management and prioritization
- Efficient troubleshooting abilities
- Effective communication skills, including speaking, writing, and active listening
- Great customer service and interpersonal skills with employees at all levels
Minimum Experience and Education:
Bachelor’s degree in a technical discipline such as computer science, information technology, or computer engineering required. May substitute combination of vocational/technical education and 1+ years’ experience as an IT Specialist.
1+ year of experience in the IT field (may include practicum or internship experience).
Preferred Knowledge/Skills:
- Microsoft environment (including GCC High tenant), Entra, Intune, and Azure
- Experience creating and managing end-user accounts
- Experience with troubleshooting networking issues
- Solid understanding of Windows endpoints and IOS platforms
Physical/Mental/Environmental Demands:
- Occasional/intermittent lifting and carrying objects/equipment weighing up to 40 pounds
- Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, forward reaching between waist and chest level.

QualificationsREQUIRED DOCUMENTS
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Draken participates in E-Verify and applicants selected for employment will be required to provide proof of citizenship and identification.
https://www.uscis.gov/us-citizenship/proof-us-citizenship-and-identification-when-applying-a-job
https://www.e-verify.gov
- Background Check required
- Drug Screening Required
- Security clearance may be required
EEO STATEMENT
Draken International is a drug-free workplace committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
PAY TRANSPARENCY STATEMENT
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
ACCESSIBILITY AND REASONABLE ACCOMMODATION
As an Equal Opportunity employer, Draken International LLC. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Draken International LLC. via email hr@drakenintl.com or in writing at 3330 Flightline Drive Lakeland, Florida 33811 Or 6160 North Hollywood Blvd Suite 104 Las Vegas Nevada 89115.
NOTICE TO THIRD PARTY AGENCIES
Please note that Draken International LLC. does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Draken International LLC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Draken International LLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Draken International LLC.