Job Description

Job Location Rapid City - RAPID CITY, SD 57703 Job Category Corporate

IT Specialist

Reports to:

VP of Technology and Continuous Improvement

This position is responsible for installing, maintaining, and repairing hardware & software components of the organization's computers. They also support these systems through remote access or site visits as needed by management teams within Floyd’s.

Essential Duties & Responsibilities include the following. Other duties may be assigned

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and share ideas with your supervisor

Qualifications

Education and Experience

• Experience as IT Specialist or recently certified (IE: CompTIA)
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as IT technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Physical Requirements

This position spends time indoors in air-conditioned areas sitting and repetitive hand/finger movement for prolonged periods.On an irregular basis there will be standing, and walking. There will be infrequent bending, twisting and/or stopping, kneeling and/or squatting, and infrequent lifting of 10lbs. to 25lbs. There could be stairs present, with infrequent reaching and/or lifting overhead, grasping/grabbing with hands, or pushing and pulling.

Other Requirements

Working hours are from 7am to 4pm Mountain, M-F. Infrequently this position will be asked to be on call, or available to address issues, or complete special projects, in the evenings and on weekends.

5% travel.