Job Description

We are seeking a highly motivated IT Specialist to join our team. This is an excellent opportunity for an individual looking to build a career in a dynamic environment, focusing on IT support, systems administration, and corporate security. You will play a key role in ensuring the stability and efficiency of our internal workstations and office infrastructure, while providing essential technical support to our team.

Responsibilities

User & Access Management:

• Handle onboarding and offboarding workflows, including user account provisioning across identity systems (e.g., AD, JumpCloud, Google Workspace).
• Provide Tier 1–2 IT support for internal users on Windows, macOS, and Linux systems.
• Manage endpoint configurations, local group policies, and authentication integrations.

Infrastructure & Networking:

• Assist in the maintenance and monitoring of office and remote networking components: VPNs, VLANs, DNS, DHCP, and firewalls (e.g., FortiGate).
• Troubleshoot connectivity issues, network performance degradation, and outages for both local and remote staff.
• Support the maintenance of physical office hardware, including servers, switches, and conference room technology.

Security Implementation & Monitoring:

• Support the implementation of security controls across company devices, including vulnerability scanning and access management.
• Enforce network access controls (NAC) and segmentation to protect the corporate environment.
• Monitor and respond to endpoint security alerts (e.g., SentinelOne).
• Apply and maintain security controls for patch management, encryption, MFA, and antivirus software.

Asset & License Management:

• Maintain hardware/software inventory and licensing using ITAM tools (e.g., Snipe-IT).
• Track the assignment, condition, and lifecycle of all user devices and IT assets.

Documentation & Procedures:

• Document standard operating procedures (SOPs) for IT operations, security workflows, and troubleshooting.
• Create and maintain technical documentation for office infrastructure and internal IT policies.

Qualifications:

• 3+ years of experience in similar IT positions in start-up/tech companies.
• Proficiency in user/system administration within mixed environments (Windows/macOS/Linux).
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPN, and routing.
• A strong interest in security principles, endpoint protection, and identity management (SSO/MFA).
• Experience with ticketing systems and providing high-quality technical support to colleagues.
• Exposure to scripting languages (e.g., Python, Bash, or PowerShell) for task automation.

Bonus Qualifications:

• Basic understanding of AWS (IaaS, PaaS, SaaS) or Cloud Practitioner certification.
• Familiarity with Infrastructure as Code tools such as Terraform, CloudFormation, or Ansible.
• Experience with Docker or Kubernetes security best practices.
• Knowledge of integrating security tools into CI/CD pipelines (e.g., Jenkins, GitLab CI).

Requirements

None