Job Description

Posting number: 2026-02086

Department: Honolulu Community College

Division: Academic Affairs

Job classification: INFORMATION TECHNOLOGY

Posting type: Open

Categories: IT and Computers, Higher Education

Summary

Title: IT Specialist

Position Number: 0081639

Hiring Unit: Academic Affairs, Information Technology Services

Location: Honolulu Community College

Date Posted: October 1, 2026

Closing Date: October 16, 2026

Band: A

Salary: Salary Schedules and Placement Information

Full Time/Part Time: Full Time

Temporary/Permanent: Permanent

Monthly Type: 11-month

Funding: General

Duties and Responsibilities

1. Provide IT Helpdesk support for the college’s administration, faculty, and staff.
2. Assist in tracking, troubleshooting, and resolving reported issues with computers, monitors, projectors, printers, software, and network access for equipment belonging to the college or any of the departments within the college.
3. Assist in tracking, troubleshooting, and assisting in resolving issues with user access to the campus network and software licensed.
4. Assist in maintaining a centralized inventory of computers, monitors, projectors, printers, video conferencing equipment, network equipment and related items owned by the college or any of the departments within the college.
5. Using predefined procedures, assist in setting up, configuring, and installing computers, monitors, projectors, printers, video conferencing equipment, network equipment, and related items owned by the college and any of the departments within the college.
6. Using predefined procedures, assists in patching, updating, and reconfiguring hardware and software to help maintain compliance and security of computers and related equipment owned by the college and any of the departments within the college.
7. Assist in maintaining a knowledge base of frequently asked questions and solutions to common questions asked by the college’s end-users.
8. Assisting in creating and updating the content on the HonCC ITS website.
9. Assist with technology requests for special events and meetings held throughout the campus.
10. Assist with the timely removal and processing of electronic waste for disposal throughout the campus.
11. Assist in the collection and replacement of printer toner cartridges for printers / copiers covered under campus support contracts.
12. Other duties as assigned.

Minimum Qualifications

1. Possession of a baccalaureate degree in information technology, computer science, information systems, or related field and no additional years of progressively responsible professional information technology experience are required; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Functional knowledge of Microsoft operating systems and applications demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
3. Functional knowledge and understanding of technology, systems, hardware and software associated with computer support.
4. Demonstrated ability to recognize problems, identify possible causes and resolve routine problems.
5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
7. Ability to comprehend, interpret and implement administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.

Desirable Qualifications

1. One or more years of experience working with IT as a help desk support technician or similar position.
2. Working knowledge of current and recent Windows operating systems.
3. Working knowledge of current and recent MacOS operating systems.
4. Working knowledge of current and recent Linux, ChromeOS, and Android operating systems,
5. Experience answering the phones and opening trouble tickets for IT support.
6. Scripting and/or programming experience.

To Apply:

Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents (please redact SSN and birthdate on all uploaded documents).

Required Documents include:

1. Graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position; an unofficial copy of the transcript (e.g. copy) must be submitted with the application, and original official transcript(s) will be required at the time of hire. Copies of transcripts must be attached to your application as evidence of the required degree (or coursework); if transcript(s) are not provided, the candidate's degree(s) or coursework will not be considered. Transcripts issued outside the USA require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA; expense of the evaluation shall be borne by the applicant. Please redact confidential information such as social security number, birth date, etc.
2. Cover letter explaining how you meet the minimum and desirable qualifications of the position.
3. Resume.
4. Names and contact information (including e-mail address) of at least 3 professional references.

Letters of recommendation are optional. Separate documents and application materials must be submitted for each position. All documents/information submitted become the property of Honolulu Community College and will not be returned. Late or incomplete applications will not be considered. The application will be considered incomplete if materials are unreadable. Applications lacking copies of official transcripts will be reviewed based on work experience equivalency to meet MQs. Minimum qualifications must be met by the closing date.

Note: If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries:

Honolulu Community College

Human Resources Office

honcchr@hawaii.edu

808-845-9144

Examples of duties

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/