Job Description

The IT Specialist II is responsible for maintaining and supporting all technology infrastructure while also managing internal media production initiatives, including podcast production, training videos, and audiovisual systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Service Desk:

· Tier 1 and beginning Tier 2 support for all end users

· User onboarding/offboarding

· Install, configure, and replace desktop, laptop, and mobile hardware

· Troubleshoot end-user hardware and software issues

· Basic administration to Microsoft 365 environment

· Basic administration to Microsoft Entra ID users, permissions, MFA, and device policies

· Maintain printers, workstations, and warehouse technology systems

· Coordinate inventory and lifecycle management of IT assets

· Connectivity troubleshooting

Media & AV:

· Maintain documentation for systems and procedures

· Record on-site construction and training videos

· Operate cameras, audio, lighting, and production equipment

· Edit video content for training and internal distribution

· Produce and manage weekly podcast recordings

· Handle podcast audio/video editing and publishing workflows

· Manage media storage, backups, and production assets (Cameras/Mac Studio)

· Ensure Audio/Visual (A/V) equipment functionality and maintenance for multiple areas

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as displayed through past experiences. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Troubleshooting all basic MacOS, iOS and Windows OS issues

· Experience with Servers, Virtual machines and Microsoft managements products such as Active directory, entra etc.

· Minimum of 2 years broad scope Helpdesk experience

EDUCATION and/or EXPERIENCE

· Associate’s degree in information systems or related field preferred

· Minimum of 1 year of A/V equipment experience preferred

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

Efficient with MacOS

Advanced Excel, Word, PowerPoint and OneNote.

PeopleSoft, Oracle HCM experience is beneficial.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Sometimes This could include loud areas in the office and the production floor during normal course of duty.