Job Description

IT Solutions Technician Apprenticeship at North Walsham High School

We’re seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.

Apprenticeship Overview:

• Salary: £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds

Working Week: Monday – Thursday 8.00am – 4.00pm and Friday 8.00am – 3.30pm and a 30-minute lunch break

• Hours:37 hours per week
• Duration: 18 months
• Level 3 IT Solutions Technician Apprenticeship Standard qualification
• Online training supported by our dedicated tutor
• Location: Spencer Avenue, North Walsham, NR28 9HZ

**Please note, this role will involve working between 2 sites - North Walsham High School and Millfield Primary**

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Maintain reliable internet and network connectivity across the Trust
• Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
• Install and configure hardware/software on workstations and devices
• Set up and manage user accounts in Microsoft 365, MIS, and other systems
• Maintain and contribute to an IT knowledge base for future problem-solving
• Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
• Carry out routine maintenance, replace consumables, and complete minor repairs
• Keep accurate inventories and security mark equipment
• Monitor and maintain network security, ensuring safe and appropriate use
• Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
• Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
• Set up and operate AV equipment for assemblies, school events, and performances
• Film, edit, and produce video content for internal and external use
• Liaise with suppliers for AV equipment hire or purchase
• Provide technical support for IT-related projects across the Trust.
• Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
• Assist with examination material preparation and submission

Skills, qualities and Desirable knowledge:

• Passion for technology and problem-solving
• Strong communication and interpersonal skills
• Organised, adaptable, and able to prioritise tasks
• Able to work independently and as part of a team
• A calm, helpful, and customer-focused approach
• Microsoft 365, Microsoft Office, and basic networking
• Active Directory and Adobe Creative Cloud
• Hardware assembly, maintenance, or upgrades
• AV equipment setup and video editing

Training and Development:

As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:

• Study towards a Level 3 IT Solutions Technician qualification
• · Hands-on experience supporting IT systems across multiple schools
• · Mentoring from experienced IT professionals
• · Regular progress reviews and development support

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will complete a Level 3 IT Solutions Technician Apprenticeship.

• Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship programme. Depending on the apprentice's needs, the frequency of these sessions may vary.

What is the expected career progression after this apprenticeship? Potential progression into permanent IT support roles, subject to performance and organisational needs.

Pre-employment checks: Please be aware that upon a successful offer of employment, the organisation will complete right-to-work checks and an enhanced DBS check. Candidates will also be expected to adhere to safeguarding policies in line with Keeping Children Safe in Education guidance.

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