Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.
We are a team of over 20,000 experts working across the world in more than 50 countries.
We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.
Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.
Are you passionate about driving value from enterprise applications and service management platforms? Join us as an IT Solutions Specialist and play a key role in supporting, enhancing, and governing our Productivity Applications portfolio, with a particular focus on the ServiceNow platform.
You will be a key member of the Productivity Applications Team, providing subject matter expertise across ServiceNow products and services. You will take ownership of selected services within the portfolio, drive continuous improvement initiatives, and support the delivery of reliable, efficient, and business-focused solutions that enhance the employee experience and operational performance.
Success in this role requires close collaboration with Application Development, IT Operations, Asset Management, and Service Desk teams, as well as external vendors including ServiceNow. You will work proactively with stakeholders to identify opportunities for service enhancement, support platform adoption, and ensure services evolve in line with business and technology requirements.
This role is a key contributor to our wider digital transformation objectives, helping to improve service management capabilities, optimise productivity applications, and drive best practices across the organisation. Through your expertise and collaborative approach, you will help ensure our technology services continue to deliver value, reliability, and innovation.
We are committed to fostering a culture of continuous learning, collaboration, and professional development, where individuals are empowered to share knowledge, contribute ideas, and make a meaningful impact.
Experience working with ServiceNow components, including:
· Knowledge of ServiceNow architecture, licensing, permissions, and data segregation.
· Experience supporting ServiceNow modules including:
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
As part of our global compliance requirements, all candidates must hold a valid Right to Work (RTW) document in India, which will be verified during the recruitment process.
Acceptable documents include a Passport, Voter ID, or Birth Certificate.
By applying, you confirm that you can provide valid documentation if and when required.
Mott MacDonald is an employee-owned engineering, development and management consultancy, with more than 20,000 people in over 50 countries. We plan, design, deliver and maintain the transport, energy, water, buildings and wider infrastructure that is integral to people’s daily lives. Our core strength is using our expertise to overcome complex challenges, for the benefit of our clients and the communities they serve.
This infrastructure connects new and existing communities, it improves access to a wider range of amenities and vital public services, powers sustainable economic growth, and builds greater environmental resilience. These projects address some of society’s biggest challenges, and from their scope to their scale, they are as diverse as they are complex.
Through our global network of specialists, we apply excellence and innovation to overcome these challenges. The culture we have created at Mott MacDonald is integral to this. It enables our brilliant people to thrive in a nurturing environment, collaborating with and learning from our industry leaders to develop pioneering solutions and build technical expertise in their fields.
With this approach, we achieve transformative social outcomes for our clients and the communities they serve – from accessibility, to inclusion, empowerment, resilience and wellbeing. These are at the heart of our purpose, and the forefront of our minds in everything that we do.
Engineering. Management. Consultancy.
