Job Purpose:
We are looking for a detail-oriented and proactive Technical Support Engineer to join our team, focused on supporting integrations and operations involving Murex and Findur systems. This role is critical in ensuring the reliability, performance, and smooth functioning of cloud-based financial data flows and infrastructure.
Responsibilities:
System Monitoring & Issue Resolution
Monitor data flows and system health across Murex and Findur integrations.
Identify and troubleshoot issues related to data transformation, mapping, and connectivity.
Ensure timely resolution of incidents and support to maintain high system availability.
Infrastructure Support
Provide operational support for cloud-based infrastructure, primarily on Microsoft Azure.
Assist in maintaining Azure services such as Functions, Service Bus, and Data Pipelines.
Coordination & Communication
Collaborate with Business Analysts, Testing, and Infrastructure teams to ensure smooth operations.
Support internal testing efforts by validating data and system behaviour.
Document support procedures, known issues, and resolution steps for knowledge sharing.
Monitoring & Reporting
Proactive monitoring with dashboards and alerts using Azure-native tools.
Track performance metrics and provide regular reports to stakeholders.
Proactively identify areas for improvement and recommend optimizations.
Required Skills & Experience
Experience supporting enterprise systems, preferably in financial services.
Good to have familiarity with Murex and/or Findur platforms is an added advantage.
Working knowledge of Microsoft Azure services (Functions, Service Bus) is desirable.
Strong troubleshooting and analytical skills.
Excellent communication and documentation abilities.
Education, experience, skills:
Education and
Qualifications
Bachelor’s/Master’s degree in Computer Science, Finance, or related discipline.
Experience
Prior experience in supporting Murex Application will be an added advantage
Basic Understanding of DevOps, CI/CD pipelines, and cloud integration.
The MKS PAMP GROUP is an industrial and trading services group specialising in all aspects of the precious metals business. This family company was established over 60 years ago and is now an innovative global business serving precious metals producers, users and traders worldwide.
This leading integrated precious metals group comprises four major brands: MKS, PAMP, MMTC PAMP and MTB, employing over 650 people. The group has a local presence in key precious metal markets, through 2 refineries and mints and 14 offices.
The group also prides itself on its excellence in corporate and social responsibility, its leading role in developing an ethical and transparent value chain and constant innovation in its products and services.
