Responsible for the technical support of end users.First line of troubleshooting issues and handling user requests.Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.
ESSENTIAL RESPONSIBILITIES:
Support internal IT based support systems.Can include, but not limited to ITSM, PPM, Orion.Support includes a basic understanding of the applications, ability to apply system upgrades and basic report writing.
Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.
90%Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams.
10%Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage.
Other duties may be assigned.
QUALIFICATIONS:
Education and/or Experience:
Two year degree in a computer related field or equivalent experience.
Technical / functional skills:
Basic understanding of one or more of the following:
Relational databases
Report writing tools
Windows server operating systems
Unix operating systems
Certifications or licenses:
None
Travel expected:
5-10% of time
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, the Pella Family of Brands includes a robust product offering sold and installed through multiple channels. We are a growing, privately owned company with 20 manufacturing locations and more than 10,000 team members in the U.S. and Canada.
Pella is consistently recognized as a great place to work by organizations such as Newsweek, Forbes, Glassdoor and Fast Company. We’ve been honored for innovation, workplace culture and design excellence, including Fast Company’s Best Workplaces for Innovators and Yello’s Top 100 Internships.
At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. We empower you to do the work you’re most proud of, offering individualized development plans, cross-functional experiences and opportunities for career growth.
With talent like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
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