Chewy

IT Site Support Technician II

Chewy  •  Louisville, KY (Onsite)  •  5 hours ago
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Job Description

Our Opportunity:

We are looking for an onsite IT Support Specialist to join our IT team in Louisville, KY. The IT Site Support Tech must be highly autonomous, possess project and time management skills, and have the desire and ability to work in a fast-paced environment. They must possess strong customer service skills, basic knowledge of computers (hardware and software) and RF unit technologies, and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and diplomacy is required. The nature of this position is technical and hands-on.

What You'll Do:

  • Key responsibilities include delivering “World Class” support to the Fulfillment Center in a professional and friendly manner, troubleshooting application, hardware, and network issues.
  • Engaging with and educating your customers; documentation, analysis, and resolution of help desk tickets.
  • Working with local and remote IT Groups, employees and operations management to provide high-quality solutions to IT problems quickly.
  • This will provide you with the opportunity to learn and work with a variety of equipment and issues, including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more.
  • Day to Day activities include network, computer, and printer troubleshooting, asset management, data cabling, and systems administration in various software and hardware environments.
  • Work closely with your colleagues to identify, recommend, develop and implement cost-effective technology solutions to support our rapid growth.

What You'll Need:

  • Experience supporting PCs in a Windows Active Directory environment
  • Basic knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Participate in a 24/7 support and on call rotation
  • Intermediate troubleshooting skills in a multi-user, high pressured environment
  • Experience in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies
  • Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors
  • Regular and reliable attendance
  • Participate in a 24/7 support and on call rotation
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
  • Possess the desire for continuous improvement
  • Ability to stand/walk for 6 - 8 hours per day
  • Ability to work night shift

Bonus:

  • Prior experience providing IT support in a Fulfillment Center environment
  • A+ Certification, Network+ Certification
  • Experience working in an SLA driven environment
  • Knowledge of Motorola/Zebra RF Units: Moto MC92N0, VC70N0, WT41N0
  • Experience with Data Cabling / Computer Facilities maintenance
  • Working knowledge of SOTI MobiControl device management

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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Chewy

About Chewy

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.

We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.

At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.

Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.

We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.

We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Plantation, Florida
Year Founded
2011
Website
chewy.com
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