Job Description

About Us

At Technip Energies, we are more than just a leading engineering and technology company — we are pioneers committed to shaping a sustainable future. With thousands of talented professionals worldwide, we deliver innovative solutions to real-world energy challenges while fostering a collaborative and inclusive work environment.

Join us on a one-of-a-kind journey where you can take pride in being part of the solution for the benefit of our planet, people, and communities.

The Site IT Support Engineer is responsible for coordinating and supporting all IT-related activities at the construction site and throughout the overall project lifecycle, working closely with the Site IT Lead, Project IT Manager (Digital Partner for Business Project), local users, and TEN Digiteam specialists. The role serves as the primary on-site point of support for day-to-day IT operations and helps ensure reliable access to the technology, equipment, connectivity, and services required by project teams.

This position provides hands-on technical support across end-user computing, peripherals, local network connectivity, application support, and site IT operations. The Site IT Support Engineer performs equipment installation and configuration, first-level maintenance and troubleshooting, user support, and local implementation activities while escalating issues to the appropriate Site IT Lead or TEN Digiteam specialist when additional expertise is required.

Key Responsibilities

Functional Responsibilities

• Install, configure, deploy, and maintain PCs, workstations, and other end-user IT equipment used by project and construction-site personnel.
• Connect PCs, printers, plotters, and supported devices to the local area network (LAN) and verify proper connectivity and operation.
• Install, configure, test, and support printers and plotters, including setup of printer configurations on user PCs and workstations.
• Provide day-to-day first-level technical support to site users for hardware, software, workstation, printer, plotter, and connectivity issues.
• Diagnose and troubleshoot user-reported problems, identify the source of the issue, implement appropriate first-level corrective actions, and escalate unresolved issues when required.
• Perform routine maintenance of site printers and peripherals, including replacement or coordination of ink, toner, drums, and other consumable items.
• Provide first-level support for application-related problems and act as the liaison between local users and the Site IT Lead or appropriate TEN Digiteam specialist.
• Provide first-level troubleshooting of network and connectivity issues, including basic LAN and TCP/IP-related problems.
• Support the availability and reliable operation of site IT equipment and tools needed for daily project execution.
• Maintain effective communication with users regarding issue status, troubleshooting actions, escalation, and resolution.

Site IT Operations / Additional Duties

• Provide local Helpdesk support and serve as an accessible first point of contact for site IT questions and incidents.
• Assist the Site IT Lead with day-to-day IT operations, priorities, user requests, equipment support, and site technology needs.
• Perform local implementation and maintenance activities in coordination with TEN Digiteam Specialists and in accordance with established instructions and project requirements.
• Participate in site IT audits and support the collection, verification, and communication of information required for audit activities.
• Provide relevant local operational information to TEN Global Digiteam specialists, including service indicators, telecommunications monitoring information, and server performance information.
• Support coordination of IT activities during project mobilization, ongoing site operations, and other phases of the project lifecycle as directed by the Site IT Lead or Project IT Manager.
• Assist with local technology changes, deployments, upgrades, and maintenance activities when requested.

Coordination / User Support Responsibilities

• Work closely with the Site IT Lead and Project IT Manager to coordinate site-level IT activities and address operational priorities.
• Act as a liaison between local users and the broader TEN Digiteam to ensure technical issues are communicated clearly and routed to the appropriate support resource.
• Provide responsive, professional support to users with varying levels of technical knowledge.
• Coordinate with TEN Digiteam Specialists when technical issues require specialized support, remote assistance, or higher-level troubleshooting.
• Communicate recurring or significant site IT issues to the Site IT Lead and provide relevant information to support resolution.

Compliance / Operational Responsibilities

• Perform site IT support activities in alignment with TEN Digiteam processes, project requirements, and direction from IT leadership.
• Support IT audit activities and provide accurate site-level information when requested.
• Ensure local implementation and maintenance actions are coordinated with the appropriate TEN Digiteam Specialists.
• Provide accurate service indicators, telecommunications monitoring information, and server performance information to TEN Global Digiteam specialists as required.
• Maintain a service-oriented approach while supporting the reliability and continuity of site IT operations.

Qualifications

Required Qualifications

• High-level graduation or equivalent education/technical preparation appropriate for an IT support role.
• Minimum of two (2) years of similar experience supporting users, IT equipment, or site-based IT operations.
• Fluent English communication skills.
• Hands-on experience installing, configuring, maintaining, and troubleshooting PCs and workstations.
• Experience supporting printers, plotters, and other common end-user peripherals.
• Experience providing first-level user, application, and network troubleshooting support.

Role Specific Knowledge & Skills

• Basic knowledge of IT equipment, end-user computing tools, and common workplace technology.
• Basic knowledge of LAN environments and TCP/IP networking concepts.
• Ability to install and configure PCs, workstations, printers, plotters, and related equipment.
• Ability to identify, troubleshoot, and resolve common hardware, software, peripheral, and connectivity issues.
• Ability to distinguish between issues that can be resolved locally and issues requiring escalation to the Site IT Lead or TEN Digiteam specialists.
• Strong customer-service mindset with the ability to support users in a professional and responsive manner.
• Ability to communicate technical issues clearly to both users and IT specialists.
• Ability to organize and prioritize multiple day-to-day support requests in a construction-site/project environment.
• Ability to work collaboratively with local site teams, IT leadership, and global Digiteam resources.

Additional Information

• This is a site-based IT support role supporting construction/project operations.
• Candidates must be U.S. citizens. U.S. citizenship is required for this position.

No current or future employment sponsorship will be provided for this position.