Job Description

Location:

Emerson Lakes by Erickson Senior Living

As our IT Support Analyst at Emerson Lakes, you will be part of a team that provides technology support to our residents and staff. Emerson lakes, the newest Erickson Senior Living Community, will be opening in late 2026 in Lakewood Ranch, FL. Every day you will walk the campus to respond to resident or employee technical concerns, handle equipment, perform assigned project work and collaborate with your teams. You will be on call for emergencies or occasional planned maintenance.

To thrive in this job, you must enjoy working directly with a diverse group of people, including residents, staff, corporate partners, and senior leaders to provide comprehensive technical support. We support many different technologies and systems and will provide you training so you can learn them too. This job is fully onsite with occasional travel required to other Erickson Senior Living communities.

We’re looking for an IT Support Analyst with experience…

• Managing the lifecycle of desktops, laptops and phone systems while applying required security controls

• Troubleshooting networking issues to various endpoints

• Handling customer complaints with patience

• Training users on how to use technology

• Taking ownership of issues, driving issues to resolution, and managing shifting priorities

• Working in collaboration with team members, customers and vendors

Compensation Commensurate with experience starting at $63,000 per year, plus eligibility for annual bonus

We are an Award-winning Workplace and offer a comprehensive benefits package to include:

• Medical, dental, and vision insurance

• On-site employee health and wellness centers

• Paid sick, personal leave, and vacation

• 401(k) with contribution opportunities

• Tuition reimbursement

• Growth opportunities

Erickson Senior Living is continuously building new communities, and we are looking to add additional staff to our team to support this growth. Our team leads the implementation and support of technology to all employees and residents. We have been named as a best place to work in ComputerWorld magazine every year for over a decade. With over 240 in the IT Department, we invite you to join our team.

Please read: The Florida Agency for Health Care Administration (AHCA) requires all new hires to successfully complete and pass an extensive Level 2 background screening, which covers U.S. Federal, State and City checks (submitting fingerprints), prior to the start of employment. For more information you can visit their website: https://info/flclearinghouse.com

Emerson Lakes is a beautiful 46-acre continuing care retirement community in Lakewood Ranch, near Bradenton and Sarasota, FL. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Emerson Lakes helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals. We are committed to providing you with opportunities to learn and grow!

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.