Job Description

Outsourcing

We provide Nationwide Support Services and On-Site Field Support. To ensure business continuity, we have dedicated and highly-trained engineers who are readily available at any time aims to bridge short-term operational gaps.

HR Service & Payroll Outsource

We simplify your HR and Payroll needs via our Multiple Services – with or without having to own the system. We ensure accuracy and compliance of the ever-changing government statutory mandate conforming to LHDN, KWSP, C.P.8D, EA Form

IT Training

We provide outright job function specific training and Free After-Course Retraining Program aims to increase your productivity level. We are also an authorized Training & Test Center for Prometric, Pearson, Certiport (Microsoft Office Specialist)

• To provide support to end users in resolving IT application incident/issue in accordance to sets of procedures (reading code/logs file/ databases)
• Track, follow-up, and resolve outstanding cases/ incidents in a timely fashion
• Timely escalation to the application development team or vendors to ensure issues are resolved timely.
• To proactively perform continuous process improvements as applicable
• Creating and maintaining user manuals, technical manuals and support documentation according to best practices
• Virtual meeting with senior to eliminate the outstanding incidents about the root cause and resolution

Qualifications

• Diploma holder or above in Software Engineering/ Computer Science or equivalent practical experience
• Proficiency in basic knowledge in MySQL Query, Oracle, Microsoft applications
• Ability to speak/read/write Mandarin is essential (To Support China Region)
• 1-2 years of relevant working experience in manufacturing environment would be an added advantage
• A team player with a strong sense of responsibility and urgency of details
• Fresh graduates are encouraged to apply
• 3 or 4 days’ work weekly on rotating basis

Additional Information

Salary Range:

• Starting range RM2,400 to RM3,200