Job Description

Posting number: 193410

Department: Department of Social Services

Division: Information Systems

Job classification: IT Customer Support Specialist III

Posting type: Open

Categories: IT and Computers, Database Administration

Summary

SPECIAL NOTICE: This is a Temporary Grant position.

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The IT Services Specialist III provides technical expertise, training, infrastructure support, and consulting to all DSS users In both the state office and all county offices statewide. Types of support include wide area network functions, local area network functions, office automation and personal computer hardware and software, telecommunications, mission critical application support, data backup, recovery and troubleshooting. Will serve in a rotation for after hours and weekend support of Agency staff deployed for approved 24/7 programs.
• Serves as Site Engineer for all DSS automated applications. Assignment includes support of all aspects of the local area networks. Arranges, oversees and/or performs equipment and software installation. Provides training to users on network, personal computing, and local system functions, to include data backups, downloads, reports development. Ensures end user devices are updated and tracked in inventory system.
• Serves as key contact for user problems in above areas. Analyzes problems and resolves or documents and forwards to appropriate technical or project staff for resolution.
• Serves in a staff rotation to provide evening and weekend support for Agency staff working in program areas that have been approved and designated for 24/7 work E cycles.
• Participates in evaluations of equipment and software packages and development of recommendations on technical solutions that meet the needs of users and the E technical environment. Conducts post-installation studies and evaluations for the regions.
• To ensure that personal identifying information (PU) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by E .· safeguarding systems, equipment and data.
• Performs other duties as required.

Examples of duties

A High School Diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems.

An Associate Degree or higher in a related field may be substituted for the required work experience.

Supplemental information

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Technology Services / Richland County