Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.
Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.
Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.
Iridium is seeking an IT Services Specialist II to join our Technical Support team. As an IT Services Specialist II, you will be responsible for diagnosing and resolving complex technical issues related to hardware, software, and network infrastructure, working closely with Tier I staff to resolve issues in a timely manner to support our customers. In this role, you will focus primarily on managing Tier I escalations, troubleshooting advanced issues, and collaborating with Tier III staff to escalate problems that require more comprehensive solutions. You'll bring deep technical knowledge, excellent communication skills, and a passion for helping others.
Aireon is certified to provide surveillance as a service to global customers in a safety-critical industry. This role is essential to the delivery of this service and will be required to reach and maintain an acceptable standard of competency. Aireon will provide initial and ongoing training to support competency standards. This is measured through assessment that is renewable annually.
This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.
We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.
This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.
Base Pay Range: $70,000 - $95,000 USD
Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.
Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
In a world where global communications are increasingly essential, only one company connects everyone to the things that matter most, from pole to pole. Iridium Communications Inc. is the only mobile satellite service (MSS) company offering pole-to-pole coverage over the entire globe. The Iridium constellation of low-Earth orbiting (LEO), cross-linked satellites provides critical voice and data services for areas not served by terrestrial communication networks. Iridium's subscriber growth has been driven by increasing demand for reliable, secure, global communications. Iridium serves commercial markets through a worldwide network of hundreds of partners, and provides services to the U.S. Department of Defense, and other U.S. and international government agencies.
The company's worldwide customer base represent a broad spectrum of industry, including maritime, aeronautical, government/defense, public safety, utilities, oil/gas, mining, forestry, heavy equipment and transportation.
Iridium has been a profitable company since 2004. Business is growing at an impressive rate with the constant acquisition of new customers and partners both domestically and abroad in some of the furthest reaches of the planet. These individuals recognize the value of a system that is global, secure and reliable.
The company is headquartered in McLean, Va. and is traded on the NASDAQ (IRDM).
