Job Description

About The Company

Built on a foundation of integrity, respect, and commitment, JPI stands out as one of the most active real estate developers and builders in the nation. For more than 35 years, JPI has designed and developed communities with best-in-class homes and amenities. JPI is committed to data-driven management and continuous improvement. Its team of experts utilizes data – including unparalleled market research, proven business processes, and proprietary models – to ensure that every decision is strategic, focused, and produces exceptional multifamily communities with the best risk-adjusted returns. More than just great communities, JPI is focused on leaving a lasting impact on the communities where we build and is continually committed to “Building What Matters.” JPI operates as a subsidiary of Sumitomo Forestry, which is recognized as one of the largest home builders in the United States.

About the Job.

JPI is seeking an IT Service Technician I to join our growing Technology team in Dallas, TX. This entry-level role is an excellent opportunity for individuals beginning their IT career who have a passion for technology and customer service.

Under direct supervision, the IT Service Technician I handles Tier 1 help desk requests submitted via phone, email, chat, or walk-up. This individual will learn and apply JPI’s standard operating procedures while supporting end users across corporate and job-site environments. As part of a growing organization (250–750 employees), this role offers structured mentorship, a defined career path, and exposure to a wide range of enterprise technologies.

Essential Functions & Responsibilities

Help Desk & End-User Support

• Receive, log, and resolve Tier 1 incidents and service requests via phone, email, chat, and walk-up within established SLA targets.

• Perform common troubleshooting tasks including password resets, account unlocks, software installs, printer issues, and basic hardware problems.

• Assist with setup and configuration of workstations, laptops, monitors, and peripherals under guidance from senior technicians.

• Support mobile device setup (iOS and Android) including enrollment in the company’s MDM platform.

• Escalate unresolved or complex issues to IT Service Technician II or appropriate team members in a timely manner.

• Maintain a courteous, professional demeanor when interacting with associates, contractors, and consultants.

Computer Skills & Technical Knowledge

• Basic understanding of Windows operating systems and Microsoft 365 applications (Outlook, Teams, Word, Excel, SharePoint).

• Fundamental knowledge of Active Directory for user account management (password resets, account creation under supervision).

• Awareness of basic networking concepts (IP addressing, Wi-Fi connectivity, VPN client use).

• Ability to image and deploy standard workstations using documented checklists and procedures.

• Familiarity with IT security best practices including antivirus, phishing awareness, and data handling protocols.

Communication

• Respond to technical assistance requests in a timely, professional, and empathetic manner.

• Clearly communicate troubleshooting steps and resolution status to end users and supervisors.

• Represent JPI’s culture and values in every customer interaction.

• Proactively communicate delays or blockers to the supervising technician or IT Manager.

Problem-Solving

• Apply documented procedures and checklists to diagnose and resolve common IT issues.

• Seek guidance from senior team members when troubleshooting moves beyond Tier 1 scope.

• Develop and demonstrate eagerness to learn new tools, systems, and problem-solving techniques.

• Effectively manage personal ticket queue to ensure timely resolution and accurate status updates.

Documentation

• Log all incidents and service requests accurately in the IT Service Desk platform (e.g., ServiceDesk Plus or equivalent).

• Follow existing knowledge base articles and contribute simple how-to notes when new resolutions are discovered.

• Support inventory tracking and asset tagging for assigned equipment under senior technician guidance.

Non-essential Functions & Responsibilities

• Other duties as assigned.

Education, Work Experience, & Physical Requirements

• High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or related field preferred.

• CompTIA A+ certification preferred; candidates actively pursuing certification are encouraged to apply.

• 0–1 year of IT support, help desk, or customer service experience; internship or lab experience considered.

• Basic working knowledge of Windows 10/11 and Microsoft 365 required.

• Ability to lift and carry equipment up to 50 pounds; regular sitting, standing, bending, and stooping required.

• Ability to communicate effectively in both verbal and written English.

• Valid driver’s license and ability to travel to local construction job sites as required; PPE will be provided and must be worn on all site visits.

• Ability to work occasional early mornings, evenings, or weekends to support project needs.

• Regular and punctual attendance is an essential function of this position.

Why work for us?

We have a 35-year track record of developing multifamily communities with responsibility, accountability, and integrity. Our stated purpose is to:

• Transform Building

• Enhance Communities

• Improve Lives

JPI has an ambitious and exciting vision for how we will achieve this, which makes for a positive and dynamic work environment, with many opportunities for personal development and growth. As well as our highly competitive offering of compensation and benefits, we are committed to:

• Transformative careers in a transformative company

• Comprehensive training and development

• Promotion from within at all levels of the organization

• Borderless Careers, based on performance, potential, and personal ambition

Industry Recognition

• NMHC - #1 Fastest Growing Developer; #2 Fastest Growing Building; #8 Largest National Developer; # 11 Largest National Builder

• Real Page – Most active multifamily developer in DFW for the past 8 years

• Dallas Business Journal Best Places to Work – 2023

• Dallas Business Journal – Largest DFW Real Estate Developers - #11

JPI offers associates a comprehensive benefits package with competitive salaries and more, including:

• Competitive Bonus Program

• 4 Weeks PTO for All New Associates (Pro-Rated by Hire Date)

• 11 Holidays and 8 Early Release Days

• Medical, Dental, Vision, and Life Insurance

• 401(k) with Company Match (Up to 5% Match)

• Health Savings Account

• Flexible Spending Accounts (Dependent & Medical Reimbursement)

• Paid Parental Leave

• Paid Volunteer Time

• Tuition Assistance

• Phone Reimbursement

General Base Pay Range

Please note that this range is intentionally broad, as it reflects compensation for multiple roles across the organization and locations. The actual base pay offered will be determined based on a variety of factors, including the candidate’s overall experience, skills, internal equity with existing associates, and the Company’s budget at the time of the offer. This range applies to base salary only. Additional compensation, such as bonuses or incentive plans, may be available and will be discussed with the Recruiter during the interview process.

$48,000.00 - $169,000.00