Job Description

Service Relationship Manager

Malmö, Sweden | Hybrid

Help shape how IT services are adopted across a global organisation.

At ASSA ABLOY, you’ll play a key role in strengthening IT Service Management (ITSM) adoption across Group IT and divisional IT teams. You’ll connect people, align ways of working, and ensure ITIL-based service management practices are embedded into real operational environments.

This is a role for someone who enjoys service delivery improvement, stakeholder engagement, and cross-functional collaboration — and who knows how to turn structure into action.

Why this role matters

This role sits at the intersection of people, processes, and communication.

You’ll act as the link between the Service Management Office and IT service delivery teams, ensuring that expectations are clear, feedback flows, and improvements are continuously driven forward.

This is where engagement meets execution — and where your influence makes a visible difference.

The role

You will be responsible for enabling strong alignment across IT teams by driving communication, collaboration, and adoption of service management ways of working.

Rather than owning technical systems, your focus is on people, processes, and engagement — ensuring that ITSM practices are not only defined, but actively used and improved.

You will work closely with service owners, IT operations, and divisional IT stakeholders to strengthen how service management is experienced in practice.

What you’ll work on

• Strengthen IT Service Management (ITSM) adoption across Group IT and divisional IT
• Support implementation and alignment of ITIL practices (e.g. service level management, continual improvement)
• Drive service delivery alignment between teams, processes, and expectations
• Facilitate workshops, discussions, and cross-team engagement sessions
• Support onboarding of teams into common service management frameworks and ways of working
• Collect feedback and contribute to continual service improvement (CSI) initiatives
• Improve communication flow between SMO, IT operations, and business-facing IT teams

What will help you succeed

• Experience or strong understanding of IT Service Management (ITSM) and ITIL frameworks
• Background in service delivery, IT operations coordination, or ITSM support roles
• Strong stakeholder management and communication skills across technical and non-technical audiences
• Ability to influence and drive engagement without formal authority
• Experience facilitating workshops, training sessions, or cross-team collaboration

Why ASSA ABLOY

At ASSA ABLOY, you’ll join a global organisation where service delivery, ITSM maturity, and continuous improvement are central to how IT operates across countries and business units.

You’ll have the opportunity to shape how IT service management is adopted in practice — not just designed in theory.

• Meaningful mission – Improve how teams collaborate and deliver services across a global organisation
• Innovation and scale – Work across international teams and contribute to evolving service management practices
• Autonomy and trust – Take ownership of relationships, communication, and how improvements are driven
• Growth and development – Strengthen your influence, facilitation skills, and career within ASSA ABLOY Group IT
• Work–life balance – Hybrid working and a culture that supports sustainable performance

Ready to make an impact across teams?

If you’re motivated by IT Service Management, service delivery improvement, and stakeholder engagement, this is your opportunity to make a real impact across a global organisation.

Apply now and help shape how teams collaborate across ASSA ABLOY.

We review applications continuously, so don’t wait.

We’re committed to building diverse, inclusive teams and encourage applications from all who see themselves thriving here. To make sure your personal data stays protected, we do not review applications sent via email or post. If you have questions about the role or process, contact Léa Rein, Senior Talent Acquisition Business Partner at lea.rein@assaabloy.com.

Let’s create a safer and more open world — together.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.