Job Description

Your future team

You will join our IT Operations team as the end-to-end owner of a defined service, working closely with business users, Level 2/3 support teams, infrastructure experts and project teams. You will be the single point of contact for your service and play a key role in ensuring stability, performance and a high level of user satisfaction.

Your advantages of being one of us

1. Direct ownership of a service with visible impact on end users.
2. Daily collaboration with both technical experts and business stakeholders.
3. Exposure to modern infrastructures, including cloud (Azure/AWS) and virtualization.
4. Strong focus on continuous improvement, documentation and ITIL best practices.
5. Supportive environment encouraging learning, autonomy and initiative.

Your next challenge

1. Act as the primary point of contact for your service (IT teams, users, providers).
2. Ensure SLA/OLA compliance, high availability and user satisfaction.
3. Handle incidents and requests via the ticketing tool and coordinate escalation.
4. Monitor service health, track KPIs and propose corrective/preventive actions.
5. Maintain procedures and documentation, and support changes (upgrades, deployments, migrations).

Your skills

1. Bachelor’s degree in Computer Science or a related field.
2. 2–3 years in an Operational IT Team (Level 1, Level 2, Level 3).
3. Good knowledge of Windows Server and ticketing tools.
4. Familiarity with network fundamentals (DNS, firewall, routing, load balancing).
5. Understanding of Active Directory, PowerShell, SQL and Cloud
6. Fluency in French and English (spoken and written).

Interested? Please submit your resume in English

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With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.