See What We’re All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
The Jobat aGlance
The IT Service Operations(ITSM) Manager is responsible for leading the design, implementation, and continuous improvement of IT service management processes across the organization. This role ensures IT services are delivered efficiently, reliably, and in alignment with business objectives through governance of ITIL-based practices including Incident, Problem, Change, Service Request, Asset, and Configuration Management.
The IT Service Operations Manager partners with Infrastructure, Applications, Cybersecurity, and Business stakeholders to improve service quality, operational stability, and end-user experience.
A Typical Day
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About Your Future Team
We are about working hard and playing hard. We are about havingeachothersback, taking on responsibility and making things better for all. We are gritty, roll back your sleeves and get the job done with an inclusive, positive can-do attitude. We enjoy our social events, celebrating with food (of course) and celebrating our team members life’s milestones and events.
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $107,025.53 to $159,882.50 annuallywhich is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
Parts Town was built from the ground up in 1987 with a team of just 5 people. The goal – to reinvent the restaurant equipment parts industry. 35 years later, we’re one of the fastest growing parts distributors in the foodservice equipment industry and have 1000+ team members who support national and international customers.
How did we do it? We hired great people with great ideas. Where others saw the impossible, our Townspeople saw opportunity. We formed important partnerships with manufacturers and built an expansive inventory of OEM parts so we can ship faster and more efficiently. We kept technology front of mind, developing the industry’s first mobile app, where you can research and purchase parts with ease (no more headaches!). As our story continues to unfold, our culture will continue to be centered around our core values (Safety, Integrity, Community, Passion, Courage, and Innovation).
Parts Town has been named to the Inc. 5000 list 15 years in a row, the Crain’s Fast 50 list 10 times, and we’ve landed on Chicago Tribune’s Top Workplace list for the past 3 years. We aren’t satisfied yet - our sights are always set on bigger, outside-the-box opportunities that will shake up the norm. We’re just getting started. Join us!
