Job Description

IT Service Manager – Modernization & Microservices Program (Hybrid – Brussels)

We are looking for an experienced IT Service Manager to support a major digital transformation and modernization program focused on migrating a legacy monolithic platform to a modern microservices architecture running on Kubernetes.

The role combines service management, team coordination, technical oversight, and continuous improvement within a large-scale enterprise environment.

Key Responsibilities

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  Coordinate and support IT teams within a large transformation program
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  Ensure service quality, operational efficiency, and stakeholder satisfaction
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  Monitor reporting, KPIs, dashboards, planning, and documentation activities
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  Contribute to continuous improvement initiatives and operational optimization
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  Support collaboration across technical and business teams
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  Participate in the transition toward API-first and event-driven architectures
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  Ensure alignment between IT services and evolving business requirements
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  Facilitate communication between technical teams and management stakeholders

Required Skills & Experience

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  Strong experience in IT Service Management and team coordination
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  Expertise in DB2 and data quality principles
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  Good understanding of:
  • 
    Microservices architecture
  • 
    Kubernetes environments
  • 
    REST APIs and asynchronous communication (queues, event-driven systems)
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  Strong analytical, problem-solving, and communication skills
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  Experience with KPI reporting, planning, and operational documentation
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  Ability to work effectively in cross-functional and cross-team environments
• 
  Experience coaching, supporting, or managing IT professionals is highly valued

Languages

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  English: Active knowledge
• 
  French and/or Dutch: Nice to have

Work Conditions

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  Hybrid working model
• 
  Long-term transformation program involvement

Location

Brussels