Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
The Project Manager / Service Manager is responsible for end-to-end delivery and governance of IT Infrastructure services across multiple sites. The role ensures stable operations, SLA/KPI adherence, value realization, and IT transformation, while serving as a key interface with senior leadership (VP level).
Key Responsibilities: -
Service & Operations Delivery
Lead delivery of End User Computing (EUC), HPE GreenLake, Storage, and Network services
Manage remote IT infrastructure operations across all sites
Ensure compliance with agreed SLAs, KPIs, and service quality standards
Oversee incident, problem, change, and service request management
Project & IT Transformation
Lead IT transformation initiatives as structured projects
Drive infrastructure modernization, optimization, and standardization
Track and report business value, cost optimization, and efficiency gains
Governance & Stakeholder Management
Prepare and present MSR (Monthly Service Review) and LPI (Leading Performance Indicators) to VP-level leadership
Provide clear visibility on service performance, risks, and improvement plans
Act as primary contact for business stakeholders, vendors, and service partners
People & Vendor Management
Lead, mentor, and develop a 15+ member multi-skilled team
Manage vendor performance and delivery commitments
Drive accountability, skill enhancement, and engagement
Skill Set
Strong experience in IT Infrastructure & Service Management
Expertise in EUC, Servers, Storage, Network, and HPE GreenLake
Experience managing multi-site, manufacturing IT environments
Excellent communication, presentation, and stakeholder management skills
Educational qualification:
BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT)
Experience :
Overall, 10-12 Years in IT Service Management / Project Management
The Bosch Group is a leading global supplier of technology and services. It employs roughly 417,900 associates worldwide (as of December 31, 2024). According to preliminary figures, the company generated sales of 90.5 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers.
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