Job Description

Mission Overview:

Keystone Solutions is seeking an Expert IT Service Manager for a consultancy mission at a public-sector client in Brussels. As a Keystone Solutions consultant, you will contribute to a major modernization and business transformation program that is replacing a legacy monolithic application with a modern, Kubernetes-based microservices architecture. The client adopts an API-first and event-driven approach, progressively phasing out the legacy platform. Beyond technical modernization, the program enables new capabilities, increases agility, and accelerates delivery of value to internal and external end users. By building a more flexible and scalable digital platform, the client aims to deliver better services, a stronger user experience, and rapid adaptation to evolving business and regulatory needs.

Role: Expert IT Service Manager (Consultancy Mission)

Key Responsibilities (delivered as a Keystone Solutions consultant):

• Provide expert-level IT service management leadership within a large-scale, API-first, event-driven modernization program running on Kubernetes-based microservices.
• Operate in a service-oriented manner to ensure stable, reliable services for internal and external stakeholders (Level: Expert; Most recent experience: any time).
• Drive the achievement of objectives, ensuring commitments are met across scope, quality, and timelines (Level: Expert; Most recent experience: any time).
• Lead clear, audience-appropriate communication across teams and stakeholders, including technical and non-technical profiles (Level: Expert; Most recent experience: any time).
• Establish and maintain reporting, dashboards/KPIs, planning activities, and documentation to provide transparency and control over service delivery.
• Advise and propose concrete improvement paths for processes, services, and platforms (Level: Expert; Most recent experience: any time).
• Ensure excellence in database-related service operations; at a minimum, demonstrate expert-level mastery of DB2 and strong command of data quality principles (Level: Expert; Most recent experience: any time).
• Demonstrate flexibility in responding to evolving priorities, incidents, and program needs (Level: Expert; Most recent experience: any time).
• Integrate information from multiple sources and domains to support decision-making and continuous improvement (Level: Expert; Most recent experience: any time).
• Collaborate effectively with cross-functional and cross-team groups to align services with business and regulatory needs (Level: Expert; Most recent experience: any time).
• Apply solid understanding of microservices architecture to align ITSM practices with distributed systems (Level: Confirmed; Most recent experience: any time).
• Resolve problems methodically and proactively, driving root-cause analysis and permanent fixes (Level: Expert; Most recent experience: any time).
• Support colleagues and foster a collaborative, high-performing team culture (Level: Expert; Most recent experience: any time).
• Manage and optimize synchronous and asynchronous communication patterns across services (REST, queues, etc.) to meet reliability and performance targets (Level: Expert; Most recent experience: any time).

Required Skills and Experience:

• Expert IT Service Manager (Most recent experience: any time).
• Service-oriented mindset (Level: Expert; Most recent experience: any time).
• Achievement and delivery focus (Level: Expert; Most recent experience: any time).
• Excellent communication (Level: Expert; Most recent experience: any time).
• Reporting, dashboards/KPIs, planning, documenting, ...
• Ability to advise and propose improvements (Level: Expert; Most recent experience: any time).
• Database expertise (Level: Expert; Most recent experience: any time).
• At a minimum, expert-level mastery of DB2 and mastery of data quality principles.
• Flexibility (Level: Expert; Most recent experience: any time).
• Information integration (Level: Expert; Most recent experience: any time).
• Microservices architecture (Level: Confirmed; Most recent experience: any time).
• Problem solving (Level: Expert; Most recent experience: any time).
• Support for colleagues (Level: Expert; Most recent experience: any time).
• Synchronous and asynchronous communication (REST/Queue, ...) (Level: Expert; Most recent experience: any time).
• Teamwork and cross-team collaboration (Level: Expert; Most recent experience: any time).

Languages:

• English: Active knowledge.
• Dutch or French: Nice to have.

Consultancy Model and Advantages at Keystone Solutions:

• Consultancy nature of work: You will operate on-site at the client's location as a Keystone Solutions consultant, embedded with the client's teams while benefiting from Keystone's backing.
• Dynamic projects: Tackle diverse, high-impact challenges across complex modernization and service management contexts, with opportunities to rotate across client initiatives over time.
• Turbo-charged learning and development: Access mentorship, knowledge-sharing, and tailored upskilling paths spanning ITSM, cloud-native platforms, data quality, and reliability engineering.
• Ambition skyrocketing within a consultancy framework: Accelerate your career through varied engagements, measurable impact, and clear progression supported by Keystone's consulting community.

Keystone Solutions' Values in Action:

• Client impact first: We focus on tangible outcomes and sustainable service excellence.
• Craftsmanship: High standards in reliability, observability, documentation, and data quality.
• Ownership: Proactive problem solving, accountability, and continuous improvement.
• Curiosity and knowledge sharing: Learn fast, share broadly, and raise the bar for the whole team.
• Team spirit: Being a K‑Stone means bringing these values to every client project, every day.

Location and Work Arrangement:

• Brussels, Belgium — primarily on-site at the client's offices.

Candidate Screening Questions:

• Can you describe a concrete experience where you managed an IT team or IT collaborators?
• How do you adapt your management style and communication to the specifics of IT domains and technical profiles?
• Have you recruited, supervised, or coached IT profiles (developers, analysts, project managers, technical experts, etc.)? If yes, in what context?

Why This Role Suits an Expert IT Service Manager:

• Unique chance to apply ITSM mastery to a cloud-native, microservices ecosystem (Kubernetes, API-first, event-driven), while safeguarding data quality and service reliability.
• Direct influence on transformation outcomes: KPIs, reporting, planning, and continuous improvement embedded into the delivery lifecycle.
• Work closely with cross-functional teams to translate business and regulatory needs into robust, observable, and scalable services.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal