UK CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableTRAVEL: Yes, 10% of the Time
IT Service Manager
Requisition ID: R10219902
Location: Cheltenham (onsite)
Citizenship Required: UK
Clearance Type: Highest level of UK Government clearance
Relocation Assistance: Yes
Salary: £50,000 - £70,000
What’s your possible?
At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible
This mindset goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within our communities.
The Opportunity
This is more than just a job; it’s a mission
As an IT Service Manager, you’ll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some of the UK’s most critical customer missions. You’ll be part of a collaborative and multi-disciplinary team focused on improving how services are delivered, operated, and evolved — ensuring they are dependable, resilient and aligned to customer needs.
You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value. No two days are the same, and your impact will be felt across the full service lifecycle.
What You’ll Be Doing
Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
Identifying and resolving service issues, risks, and obstacles — taking ownership of problems and driving solutions.
Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.
What We’re Looking For
Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
A proactive approach to problem solving, risk management, and service assurance.
Strong communication and collaboration skills, with the ability to influence without authority.
Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.
Desirable: Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments.
If you meet most, but not all, of the criteria — we still encourage you to apply. Your potential matters to us.
Security Clearance
Due to the nature of our work, you must be a UK citizen to apply.
You must currently hold the highest level of UK Government security clearance.
Our recruitment team can advise and support you throughout the process: talentenquiries@uk.ngc.com
Benefits
Flexible working options, including the ability to request a compressed fortnight
Private healthcare
Cash health plan
Holiday buy and sell options
Career development and mentorship programmes
Performance-related bonuses
Why Join Us?
A Mission to Believe In
Every day, you will help deliver solutions that make the world more secure and more connected. Your work will have purpose and lasting impact.
A Place to Belong and Thrive
We’re committed to creating an inclusive environment where every voice matters and everyone can be themselves.
Your Career, Your Way
Whether you want to deepen your craft, broaden your experience, or explore new pathways, we’ll support your growth with training, development programmes, and internal mobility.
Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.
We are a close-knit community of big thinkers collaborating to keep the world safe. Our passion, creativity and expertise bring next-level technology solutions to life in autonomous systems, cyber, C4ISR, strike, space, and logistics and modernization for our customers around the globe.
On the Northrop Grumman team, you’ll join our pursuit of excellence immersed in a dynamic culture of innovation and respect. Your unique perspective will help achieve our shared vision for the future of global security. Every step of the way, you'll be supported by world-class training, employee resource groups and a comprehensive benefits package that enables greater health and happiness for you and your family.
Worldwide and across disciplines, we’re challenging what’s possible for technology to protect people and places from undersea to outer space and into cyberspace. And we see the impact of our performance every day. We are Northrop Grumman, and we work on what matters—now, you too can make a difference.
Explore opportunities in engineering, IT, manufacturing, business management, cybersecurity and more at jobs.northropgrumman.com/careers.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Our careers site can be found at jobs.northropgrumman.com/careers. If you are contacted about a job at Northrop Grumman, please verify the email came from the domain @ngc.com before engaging with that contact. If you are contacted by a Northrop Grumman recruiter on LinkedIn, please that their profile includes the verified check mark to ensure the contact is legitimate.
