Job Description

Job DetailsJob Location: Scott Air Force Base - Scott AFB, IL 62225Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $75,000.00 - $90,000.00 Salary/yearJob Shift: DayFEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.
Overview of position:
FEDITC, LLC is seeking an IT Service Manager to work in the Scott AFB, IL area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.
Responsibilities:
The IT Service Manager oversees and manages service delivery, ensuring alignment with business objectives and client needs.
This role involves collaborating with stakeholders to define service strategies, objectives, and service level agreements (SLAs).
Develops comprehensive service plans and roadmaps to ensure services meet business needs.
Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.
Leads incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.
Other support duties as needed/directed.
Experience/Skills:
2+ years of relevant experience.
Experience leading Continual Service Improvement (CSI) initiatives.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
ITIL v4 Foundation certification required (Intermediate or Managing Professional preferred).
Understanding of ITSM processes and frameworks (Incident, Problem, Change, Configuration, and Service Request Management).
Experience with enterprise ITSM tools
Excellent communication, analytical, and problem-solving skills.
Experience in metrics-driven management and process optimization.
Experience working in large enterprise or government environments.
Key Attributes:
Strategic thinker with a service-oriented mindset.
Excellent interpersonal and leadership skills.
Highly organized, proactive, and detail oriented.
Ability to translate technical language into business impact.
Committed to continuous learning and professional growth.
Clearance:
Active Secret Security Clearance is required.
Must be a US Citizen and pass a background check.
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).
Benefits:
Medical
Dental
Vision
401K
Paid Time Off (PTO)
Life and Disability Insurance
Employee Assistance Program
Flexible Spending Accounts (FSA)
Dependent Care Reimbursement Program
Group Term Life Insurance
Supplemental Life and A&D Insurance
Short & Long Term Disability
Life Discount Program
​​​​​​​​​​​​FEDITC, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. FEDITC, LLC. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.