Key Responsibilities:
• Orchestrate Change: Lead change and release management processes, meticulously planning and executing transitions for minimal operational impact.
• Collaborate for Success: Partner with development, operations, and other IT teams to coordinate changes, releases, and deployments, ensuring alignment and efficient execution.
• Tool Mastery: Manage change requests, releases, and documentation within ITSM tools, maintaining records and ensuring adherence to protocols.
• Document for Excellence: Create and maintain clear, comprehensive documentation for change and release processes, promoting consistency and alignment with best practices.
• Continuous Improvement: Analyze and optimize change and release management processes, identifying opportunities to streamline procedures and boost overall efficiency.
Skills and Qualifications
• Experience: Proven track record in change and release management within an IT, Technology, or Operations environment.
• ITSM Expertise: Solid understanding of ITSM principles and proficiency with ITSM tools.
• Problem Solver: Strong analytical and troubleshooting skills to identify potential roadblocks and devise proactive solutions.
• Exceptional Communicator: Collaborate effectively with technical and non-technical teams, explaining complex processes in simple terms.
• Multitasker: Handle multiple priorities simultaneously, adapting to changing demands and demonstrating strong time management.
Additional Points (Plus Points):
• Deployment Skills: Practical experience deploying software applications and updates.
• Incident and Problem Management: Experience with incident and problem management, demonstrating a holistic view of service delivery.
• ITIL® Certification: Possessing a relevant ITIL® certification is a significant advantage.
Why Join Us
• Shape IT Efficiency: Directly influence the smooth operation and continuous evolution of our IT systems.
• Best Practices Advocate: Champion industry-leading standards and drive process improvements within our organization.
• Cross-Functional Collaboration: Engage with diverse teams across the IT landscape, building strong relationships and facilitating effective change implementation.
• Grow with Us: Access professional development opportunities to enhance your ITSM expertise and advance your career in service management.
Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.
MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.
With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.
Building the workforce of the future…Today. We invite you to be part of our team!
Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.
