Location: Ciudad de México,Ciudad de México,México
IT Service Management ServiceNow / ITOM / ITAM Implementation Specialist - SME
Seeking Experienced ServiceNow ITSM / ITOM / ITAM Implementation Specialists – SME for Exciting Projects in Monterrey, Saltillo, and Mexico City
We are looking for skilled ServiceNow ITSM / ITOM / ITAM Implementation Specialists – SME with a minimum of 8 years of experience to join a dynamic team within a leading global organization. This role involves supporting enterprise ServiceNow implementations, validating configurations, ensuring quality standards, and providing expert guidance across multiple ServiceNow modules with a focus on operational excellence and continuous improvement.
Key Responsibilities:
Act as Subject Matter Expert across ITSM, ITOM, ITAM (SAM/HAM), and EA modules.
Provide best practice guidance to design and implementation teams.
Review and validate configurations against approved functional designs.
Ensure adherence to ServiceNow standards and best practices.
Review CMDB structures, CI relationships, asset mappings, and data models.
Validate integration alignment and cross-module configurations.
Support UAT defect triage and prioritization.
Assist in identifying technical risks and quality concerns.
Validate reporting, dashboards, and operational readiness.
Support hypercare activities and knowledge transfer to support teams.
Technical Skills Required:
With over 8 years of experience as a ServiceNow SME, candidates must demonstrate strong expertise in the following:
ServiceNow IT Service Management (ITSM)
ServiceNow IT Operations Management (ITOM)
ServiceNow IT Asset Management (ITAM)
Experience with ServiceNow Hardware Asset Management (HAM)
CMDB structures and CI relationship management
Cross-module integrations and operational support
Qualifications:
Bachelor’s degree or higher
Advanced English proficiency (written and spoken)
Excellent communication, empathy, leadership, commitment, and teamwork skills
Strong analytical and problem-solving capabilities
Candidates must include their compensation expectations in their applications and resumes in English.
Interested? Apply now through this link:
We are a proudly Mexican corporation, with 20 years of experience and operations in Mexico, LATAM and Canada.
We have a highly qualified team that allows us to create tailored solutions, implementations and provide services in the IT area, with the aim of achieving the goals of our customers and support their growth.
We are committed to the educational and economic development of our country, so we design employment de-centralization programs that help reduce the migration of young people from disadvantaged regions, which creates a chain of welfare for the communities.
